The DDC Group

11/12/2025

At Fortnum & Mason, we joined Martin Newman and retail leaders for the launch of ROI: Reimagined — redefining ROI from Return on Investment to Return on Integrity.

Our Chief Growth Officer, EMEA, Brett Jesson and Chief Business Officer, RAD, Praneet Pittal explored Martin’s 11 ROIs Framework and the future of purpose-led retail with Helen Dickinson, CEO of the British Retail Consortium, and Simon Spencelayh, Ecommerce Managing Director at Robert Dyas.

Big question: Will agentic AI disrupt or enhance CX?

Answer: It depends on how we use it — to amplify empathy, not replace it.
Integrity isn’t just good ethics — it’s good business.

What does ROI mean to you?

11/11/2025

The Challenge: escalating debt, inconsistent processes, and limited visibility.

The Solution: a structured transformation delivered in 5 weeks—well ahead of the 3-month target. Enhanced governance, real-time visibility, and measurable uplift in recoveries followed.

Discover how ➡️ https://hubs.ly/Q03S8wQm0

11/07/2025

Transforming a collections operation from a cost center to a value driver requires speed and precision.

For one multinational client, our target was $3M in 3 months — but we achieved $7.8M in just 5 weeks. This wasn’t about more calls; it was about a data-led, scalable model built on structured governance.

Discover the framework behind the success → https://hubs.ly/Q03S8BS50

11/06/2025

What an amazing evening celebrating the future of customer experience at the NECCA - North East Contact Centre Awards!

Congratulations to Brendan Garvin from Citizens Advice Gateshead, winner of the Contact Centre Industry Newcomer Award, sponsored by The DDC Group and presented by Brett Jesson, Chief Growth Office, EMEA.

A special thank you to Sarah Hunt, Head of Sales, Retail, EMEA, who served as Chair of the Judges—helping shine a spotlight on the incredible talent and innovation across the region.

“Brendan genuinely changes lives through his work—he’s the kind of person who reminds you why this industry matters,” said Brett Jesson.

Here’s to another year of collaboration and success!

11/06/2025

Hot topics at the 99th Annual OTA Executive Conference in Toronto? Mental focus, AI adoption, economic pressures, and productivity challenges.

Connect with DDC’s Chad Crotty to explore how smarter front- and back office operations help teams move faster, make informed decisions, and turn today’s uncertainties into tomorrow’s opportunities for growth.

📅 Book a meeting with Chad Crotty: → https://hubs.ly/Q03R_B2P0

11/05/2025

Customer expectations are evolving.
Support models are transforming.

Human + AI collaboration is setting a new CX standard across the supply chain. See how industry leaders are redefining service for the next era.

Download the 2025 CX Trends in the Supply Chain White Paper → https://hubs.ly/Q03RJDTw0

11/03/2025

The countdown is on! ⏰
Be part of ULTL Live V 👉 https://hubs.ly/Q03R8ySn0

Connect with The DDC Group and industry peers for two days of collaboration, insights, and strategy — all focused on advancing the future of LTL freight.

Here’s what’s in store:
💡 Insight-driven discussions
🎙️ Dynamic live panels
🤝 Meaningful networking opportunities

It’s all about shaping the future of LTL freight.

Seats are filling fast — don’t miss your chance to connect, learn, and lead.

10/31/2025

Join The DDC Group at ULTL Live V this November in High Point, NC.

We’re partnering with Understand LTL to bring together 3PLs, carriers, shippers, and technology innovators for two days of collaboration, insights, and strategy — all focused on advancing the future of LTL freight.

👉 Reserve your spot today and be part of the conversation shaping the next era of LTL.
🔗 https://hubs.ly/Q03R8vpH0

10/30/2025

Imagine automating reconciliations, predicting cash flow, and making real-time decisions—all with the power of AI.

📖 Read the blog to know more:https://hubs.ly/Q03QL-750

This isn’t the future; it’s happening now. Learn how CFOs are using AI to drive measurable impact while ensuring responsible governance.

10/29/2025

Shining a spotlight on the next generation! Our Chief Growth Officer, EMEA, Brett Jesson, will be presenting the Newcomer of the Year Award at the North East Contact Centre Awards (NECCA) on October 31.

We’re proud to celebrate the rising stars shaping the future of CX!

10/27/2025

📍 Meet The DDC Group at
👉 Book a meeting: https://hubs.ly/Q03NJYdJ0

The energy transition isn’t waiting — and neither are your competitors.

Join us at Energy Marketing Conferences EMC24 as we connect with leaders redefining competitive energy — smarter systems, stronger partnerships, and measurable value for customers and the grid.

We turn data into direction, complexity into clarity, and strategy into results that move markets.

10/26/2025

Freight billing made simple. Give your team the space to work smarter. Deliver a better experience for your customers. That’s how we help carriers thrive.

We'll be at ATA MC&E 2025—let’s connect! 👉 Book a meeting: https://hubs.ly/Q03Pwwpk0

American Trucking Associations |

See how The DDC Group is transforming freight and logistics with smarter workflows, data-driven insights, and expert support.