02/20/2026
ASK THE INSURANCE GURU:
"Dear Guru,
I submitted my MassHealth Premium Assistance application two weeks ago but haven’t heard anything yet. I called MassHealth and they couldn’t give me a status update. Can you tell me if it was received or approved?
— Status-Check Sam"
Dear Status-Check Sam,
The Insurance Resource Center can provide the Premium Assistance application and explain how to complete it — but once it’s submitted, status updates must come directly from the MassHealth Premium Assistance team.
Processing the application typically takes 30–60 days. To help avoid delays, it’s a good idea to follow up with the Premium Assistance group a few days after submitting the application to make sure they received everything they need to make a determination. A quick follow-up call can make a big difference!
Premium Assistance Unit Contact Info:
🕐 Hours
• Mon–Tue: 8:00am–7:00pm (evenings often have shorter wait times!)
• Wed–Fri: 8:00am–5:00pm
📞 Phone: (800) 862-4840
📠 Fax: (617) 451-1332
📧 Email: MassPremAssistance@accenture.com
📬 Mail: 519 Somerville Ave #372, Somerville, MA 02143
Reminder:
I am the Autism Insurance Guru and every week (or as often as I can) I answer your autism insurance related questions here on the AIRC’s page. My advice and wisdom come from years of experience dealing with autism insurance in Massachusetts, but please note anything I share is NOT intended to be legal or medical advice. I will post answers to questions that are submitted.
