02/20/2026
šµ Billing Specialist, CAROL "Show Me The Money" HARLES is this week's featured Motion Maker. š„³ Carol's efforts are essential to keeping our facility operating smoothly and we couldnāt keep the lights on without her. ā¤ļø Carol works off-site and many people aren't familiar with the enormous contribution she makes. Learn more about Carol Harles here ššš
Q. What drew you to this line of work?
A. Iāve always been drawn to work that combines organization, accuracy, and helping things run smoothly behind the scenes. Billing appealed to me because it sits at the intersection of numbers, problemāsolving, and customer service.
Q. Whatās a small moment on the job that reminds you why you do what you do?
A. A small moment that always reminds me why I do what I do is when everything in the billing finally lines up when the numbers match, the accounts reconcile, and monthāend closes without any surprises. It might seem simple, but thereās something incredibly satisfying about catching all the details and watching everything click into place.
Q. How would your coworkers describe your working style in three words?
A. Bubbly, Energetic and Positive š
Q. Whatās a professional skill youāve gained here that youāre proud of?
A. One professional skill Iāve really gained here and that Iām proud of is my eagerness to learn. Being in this role has pushed me to grow, ask questions, and take on new challenges without hesitation. Iāve become much more confident in learning new systems, understanding processes, and improving the way I work.
Q. What helps you stay positive during challenging days?
A. What keeps me positive is reminding myself that challenges are temporary and Iām capable of working through them. A good attitude makes a big difference.
Q. If your job came with a warning label, what would it say?
A. Warning: Approaches billing errors like a detective on caffeine š³