02/01/2026
Drivers constantly ignoring delivery instructions
Pretty much what the title says. I live in a duplex, the kind where the lower unit has access to the front door and the upper unit only has access to the back (I live in the upper unit). Every time I place an order I always make sure my delivery instructions say “please deliver to back door. Do not have access to front.” After receiving yet another order at the front door, I contacted support to try and figure out wth is going on. As the person stated, they sometimes have “app glitches” or it “doesn’t display properly.” If that really is the case, I don’t want to rate the driver poorly since it’s not their fault. So, I asked what DD was doing to fix that issue and, the screenshots speak for themselves. Customer support person came across as very unprofessional and impatient (also lots of spelling/grammar errors). Anyone else having this problem?
TL;DR Contacted DD support to find out why drivers are ignoring my delivery instructions, issue remains unresolved
