The Florence Endocrine Clinic

11/27/2025

11/24/2025

As a reminder The Florence Endocrine Clinic will be closed for the holiday starting at 12 pm on Wednesday November 26th and will remain closed until Monday December 1st. We hope you and your families have a safe and blessed Thanksgiving 🦃

09/17/2025

Apparently United Healthcare just hasn't gotten the message that offices and patients are really tired of their shenanigans and now we have SYNAPSE!
UHC has hired a new company called SYNAPSE to "manage orders for DME (sensors and pump supplies)." THEY DO NOT PROVIDE ANY PRODUCTS. So patients (and offices) are being told existing supply orders are being voided out and new orders have to be sent to SYNAPSE and they will process the orders and THEN send them to an actual company who has products!
WHAT A WASTE OF TIME!
We have now confirmed with 2-3 suppliers that they can process orders with Synapse. So we will NOT be sending orders to Synapse, we will be sending orders to knowledgable suppliers and letting them deal with Synapse for approvals.
As previously stated - if you have a choice of insurance DON'T CHOOSE UHC!

08/27/2025

Just a reminder Monday September 1st we will be closed for Labor Day and will resume normal hours Tuesday September 2nd! Thank you!

07/17/2025

Since posting previously about difficulties with United Healthcare we have heard from other offices in the Shoals and surrounding areas having similar issues who have either already terminated contracts with UHC or are in the process of doing so. We have tried very hard to be reasonable with UHC - in the case of Medicare plans we're expecting them to follow Medicare guidelines and instead they expect us to accept 35% of Medicare for some billing codes! At this time I would recommend ANYONE with UHC coverage to consider changing to another provider. For our PEEHIP patients - PLEASE CALL your retirment coordinators AND COMPLAIN! We are not the only office experiencing these issues - just look at UAB, Huntsville Hospital, etc.

TLDR - we have NOT yet terminated UHC coverage but it is not looking positive.

07/03/2025

In recognition of the 4th of July Holiday we will be closing at 3:00 pm on July 3rd and remain closed until Monday July 7th. We hope you and your families have a safe and happy 4th !

06/23/2025

Similar to Huntsville Hospital and now UAB; we have had ongoing issues with UnitedHealthcare paying claims poorly. We have made a contract proposal to them but it's unlikely they will accept. If you are currently a patient here and have a UHC plan I would suggest calling them to express concern or consider shopping alternative plans as we may not remain in network with them if they maintain their current stance. As an example, they expect us to give them a large discount on their Medicare patients, and yet they provide no value or assistance to us. So I'm not sure why we should accept less than the Medicare standard rate "for the privilege" of working with them!

Follow our page for updates as this progresses.

05/19/2025

As a reminder, we will be closed May 26th in honor of Memorial Day.

01/18/2025

We will be closed Monday, Jan 20th in observance of Martin Luther King Jr day.

01/10/2025

Due to the anticipated unsafe road conditions the office will be closed on January 10th. Stay safe and warm!

12/22/2024

The FEC staff wishes all our patients and friends a MERRY CHRISTMAS and HAPPY NEW YEAR! As we spend time with our families this holiday, our office hours are as follows:
Monday Dec 23 8-4. Tuesday-Friday CLOSED.
Monday Dec 30 8-3. Tuesday-Wednesday CLOSED. Thursday Jan 2: 8-4. Friday Jan 3: 8-12.

11/25/2024

Happy Thanksgiving! We'll be closing at noon this Wednesday (Nov 27) and re-open Monday Dec 2nd.