MetroWest Care Connection

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Framingham, MA
MetroWest Care Connection

Your Hub for Health & Social Services

11/01/2025

You may have questions about the ongoing government shutdown and what it means for those who rely on SNAP benefits to afford food. Please swipe through to learn about what will happen, what you can do to help, and what resources are still available to folks who rely on SNAP benefits.

More information can be found here: docs.google.com/document/d/1-6QlP5RLFtau8cioSV7T7Yktf1NmwtsxsF7aUpIo5qQ/edit?tab=t.0

10/29/2025

Is the information I share kept confidential?

Keeping your personal information secure is important to us. Our referral line follows all federal guidelines for gathering, storing, and sharing personal health information (PHI). Our care coordinators may be required to disclose information or records without prior written consent from the person receiving services in the following situations:

The person’s behavior creates a clear and present danger of harm to themselves or others
In the event of suspected abuse or neglect of a child, or a disabled or elderly person
Your care coordinator will discuss this with you directly should the situation arise.

For additional information on mandated reporting, please visit bhpmw.info/navigation-line-faqs

10/22/2025

Why do you ask about my Primary Care Physician?

We believe that integrating physical and emotional/mental health promotes the best possible care. Because of this, our care coordinators will ask if you would like to authorize communication with your P*P so we can inform them about any services you may be connected to.

Speaking with your P*P is an optional component of our care coordination service and is not required to receive our assistance. If you have further questions about this process or how your personal health information is managed, please speak with your care coordinator directly.

To reach the Navigation Line, call: 1-844-528-6800

10/05/2025

Mark your calendars! Join us this Tuesday for the Downtown Framingham Adult Resource Fair. Connect with local health and social services and get a FREE grab-and-go lunch.

Tuesday, October 7th
10:30 AM - 1:30 PM
At Downtown Commons

10/03/2025

How long will it take for me to get services?

The Navigation Line facilitates referrals as quickly as possible. The wait time depends on your insurance, availability, service preference(s), language preference, and location.

Your care coordinator will directly communicate with you about the anticipated wait time and the various options available. In addition, our care coordinators stay in contact with both you and the agency/program you are being referred to until you feel securely connected so that nothing “falls through the cracks.”

09/24/2025

Can you connect me with a prescriber for medication?

Yes! There are two options:

1. Attend counseling/therapy and receive medication management:
To receive medication from one of our partners, you must participate in ongoing counseling/therapy services. Our care coordinators can refer you for counseling/therapy.

Referrals for medication management can be made by your counselor/therapist after consistently attending a few appointments.

2. Receive medication management only:
We can also refer you to a provider outside our partner group.

Call 1-844-528-6800 to speak with one of our care coordinators today.

09/05/2025

On August 16th, we proudly participated in our partner agency Wayside’s Back to School Celebration!

The community came together for an afternoon filled with music and fun while gathering school supplies and connecting with local organizations.

Thanks to the incredible support of our partners, 500 community members received school supplies to kick off the year!

09/03/2025

One question we get asked a lot: do you provide therapy?

Although our care coordinators are experienced in supporting behavioral health and social service needs, we do not offer direct clinical support through our referral line. Instead, we serve as a bridge to connect you to the right support through one of our partners or another community resource if appropriate.

Call 1-844-528-6800 and we’ll help find the right support for you.

08/20/2025

When you call our Metrowest Care Connection program’s Navigation Line, our knowledgeable care coordinators will walk you through the process to gather information that will assist them in suggesting the right support for you.

Some helpful information to have available about the person being referred is:

✅ Town of residence
✅ Date of birth
✅ Preferred language
✅ Insurance number
✅ List of past/current providers (if any)
✅ List of medications (if any)

Our care coordinators will ask you if you have any preferences for a provider (e.g., gender, location, etc.) and availability (e.g., days/times that work with your schedule).

📞 Call our toll-free number 1-844-528-6800 to get started today.

08/08/2025

What languages do you speak?

Our care coordinators speak English, Spanish, and Portuguese. We’re also ready to speak with callers in any language through a phone-based interpretation service.

📞 Call us today at 1-844-528-6800 to get connected with the care that’s right for you.

Address

Framingham, MA
01701

Telephone

+18445286800

Website

http://www.mwcareconnection.info/

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