12/01/2025
โ๐๐ง ๐ธ๐ฆ ๐ค๐ข๐ฏ ๐ณ๐ฆ๐ฅ๐ฆ๐ด๐ช๐จ๐ฏ ๐ต๐ฉ๐ฆ ๐ช๐๐ฉ๐ฐ๐ฏ๐ฆ ๐ฆ๐ท๐ฆ๐ณ๐บ ๐บ๐ฆ๐ข๐ณ, ๐ธ๐ฉ๐บ ๐ค๐ข๐ฏ'๐ต ๐ธ๐ฆ ๐ณ๐ฆ๐ฅ๐ฆ๐ด๐ช๐จ๐ฏ ๐ต๐ฉ๐ฆ ๐๐ฐ๐ด๐ฑ๐ช๐ต๐ข๐ญ?โ
Every year, the world celebrates the launch of a new phone.
Thinner design. Smarter interface. Better user experience.
We refine every button, color, and curve to make life easier.
But walk into most hospitals today, and itโs clear how little has changed.
The forms are the same.
The workflows are the same.
Even the architecture feels like it belongs to another decade.
We have AI in diagnostics, robotics in surgery, and digital records in theory - yet patients still wait hours, staff still drown in paperwork, and departments still operate in silos.
The problem isnโt technology.
Itโs design.
We design around systems, not around people.
Hospitals are often optimized for administration, not experience; for throughput, not empathy.
If we can obsess over how to make a phone feel intuitive in the palm of a hand, why canโt we apply the same thinking to how a patient moves through a hospital?
Design thinking isnโt about colors or furniture.
Itโs about asking better questions:
๐ฃ. ๐๐ฉ๐บ ๐ช๐ด ๐ต๐ฉ๐ฆ ๐ด๐ช๐ค๐ฌ๐ฆ๐ด๐ต ๐ฑ๐ฆ๐ณ๐ด๐ฐ๐ฏ ๐ต๐ฉ๐ฆ ๐ฐ๐ฏ๐ฆ ๐ธ๐ฉ๐ฐ ๐ง๐ช๐ญ๐ญ๐ด ๐ต๐ฉ๐ฆ ๐ฎ๐ฐ๐ด๐ต ๐ง๐ฐ๐ณ๐ฎ๐ด?
๐ค. ๐๐ฉ๐บ ๐ฅ๐ฐ๐ฆ๐ด ๐ต๐ฉ๐ฆ ๐ค๐ข๐ณ๐ฆ๐จ๐ช๐ท๐ฆ๐ณ ๐ธ๐ข๐ญ๐ฌ ๐ต๐ฉ๐ฆ ๐ง๐ข๐ณ๐ต๐ฉ๐ฆ๐ด๐ต ๐ฅ๐ช๐ด๐ต๐ข๐ฏ๐ค๐ฆ ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ?
๐ฅ. ๐๐ฉ๐บ ๐ฅ๐ฐ๐ฆ๐ด ๐ต๐ฆ๐ค๐ฉ๐ฏ๐ฐ๐ญ๐ฐ๐จ๐บ ๐ฎ๐ข๐ฌ๐ฆ ๐ฅ๐ฐ๐ค๐ถ๐ฎ๐ฆ๐ฏ๐ต๐ข๐ต๐ช๐ฐ๐ฏ ๐ฆ๐ข๐ด๐ช๐ฆ๐ณ ๐ง๐ฐ๐ณ ๐ช๐ฏ๐ด๐ถ๐ณ๐ฆ๐ณ๐ด, ๐ฏ๐ฐ๐ต ๐ง๐ฐ๐ณ ๐ฅ๐ฐ๐ค๐ต๐ฐ๐ณ๐ด?
Redesigning hospitals doesnโt mean more gadgets.
It means re-engineering the experience of care - from the parking lot to the discharge summary.
Healthcare innovation should not end at the operating room.
It should extend to how people feel when they enter a place that promises healing.
Because when the design is right, compassion has room to breathe.
If we can redesign the iPhone every year to make life simpler, surely we can redesign the hospital once in a generation to make care humane.
RMCHCS CEO Wayne Gillis
