CUAnswers Careers

CUAnswers Careers CU*Answers is a nationally recognized Credit Union Service Organization located in Grand Rapids, MI,

About CU*Answers

CU*Answers is a nationally recognized Credit Union Service Organization (CUSO) located in Grand Rapids, Michigan, dedicated to providing high-level service to our clients and business partners. Our technical teams use RPGLE, Python, PHP, JavaScript, C #, SQL, HTML, CSS and more to design our wide array of software solutions and web products, supported by a dynamic team of industry professionals. Our Managed Services teams assist clients in maximizing the value of their core processing investment by consulting and driving projects forward. Benefits

Here at CU*Answers we believe that a strong benefits package is a critical piece to an attractive compensation package. CU*Answers offers paid holidays, vacation time and flexible hours. For the security needs of our employees and their families, we also offer a comprehensive health program, dental insurance, Flexible Spending Accounts, employer funded Health Reimbursement Arrangements, life insurance, short-term and long-term disability, and a 401K program with an outstanding employer match. We pride ourselves in offering the best benefits packages available for our Team Members and their Families.

10/28/2021

Interested in a career in HR, look no further, we are hiring an HR Administrator, apply today. www.cuanswers.com

03/08/2021

I work for an amazing company that truly believes in growing their own, and we are currently looking for some bright and driven individuals to bring in and develop. Check out our entry level positions at: https://lnkd.in/eF_VADq. I can't wait to talk to you about them!

03/08/2021

CU*Answers is hiring... checkout our website for job opportunities. www.cuanswers.com

03/08/2021

Working in a call center environment, this position will make/take outbound/inbound calls from delinquent borrowers to understand the issue causing the delinquency in the attempt to bring accounts current and keep them current in the future.

03/08/2021

Position Summary

Our Level 1 Support Specialists provide first tier computer and network support for CU*Answers, our partners, and CU*Answers Network Services clients.

Compensation Package

This position includes a robust compensation package including, but not limited to:

Competitive Pay
Insurance (Medical, Dental, Vision, Short and Long Term Disability, Critical Illness and Accident Coverage, Etc.)
Paid Time Off
401k with Annual Employer Match
Education Assistance
Many More!

Essential Job Functions

First point of contact to assist with all aspects of computer/network hardware and communications support.
Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
Assist on network implementation projects such as domain migrations and firewall installs.
Perform daily and weekly administrative and maintenance tasks on client hardware.
Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.

JOB QUALIFICATIONS

High School graduate or equivalent is required.
Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
Strong desktop support skills, including Windows XP and Windows 7.
Ability to travel to client sites to provide support, including overnight and weekend stays.
Ability to use discretion when dealing with sensitive or confidential data.
Ability to perform technical support duties for CU*BASE hardware and software support.
Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.

03/08/2021

Overview
CU*Answers is working with our Network Partner Xtend to hire a Bookkeeping Specialist.

The Bookkeeping Specialist is responsible for providing bookkeeping support to multiple Credit Union clients on a daily basis. This position will also encompass future services developed by Xtend, that pertain to general ledger balancing.

The SRS Bookkeeping Specialist is seeking an team-oriented individual who performs with a high level of detail, while being able to handle several task at one time.

Perks of the Position

Competitive Pay
Insurance (Medical, Dental, Vision, Short and Long Term Disability, Critical Illness and Accident Coverage, Etc.)
Paid Time Off
401k with Annual Employer Match
Education Assistance
Many More!

Essential Job Functions

Provide day-to-day bookkeeping services for credit unions based off of the daily run sheets and policy and procedures.
Provide end of month services for the credit unions such as creating the EOM balancing book and closing the general ledger for the month.
Perform extra balancing projects for credit unions approved by team leader.
Take responsibility for increasing job knowledge, familiarity with credit union operations, and problem-solving skills.
Maintain a positive contribution as a member of the Xtend SRS team and complete all tasks assigned by management to meet team objectives.

Job Qualifications

High School graduate or equivalent is required.
Two year degree in a business -related field or equivalent work experience is required.
Excellent attention to detail and accuracy.
Must be able to work during off-hours to get daily procedures completed.
Ability to use discretion when dealing with sensitive or confidential data.

03/08/2021

CU*Answers is working with our Network Partner Xtend to hire a Member Services Representation.

Overview

Interested in starting your career in the financial industry? We are currently seeking individuals to fill multiple roles in our Call Center. These individuals provide outstanding customer service, are able to communicate effectively, and display excellent attention to detail. If you are ready to start a career in the financial industry, apply today!

We are currently hiring for full time and part time positions.

Essential Job Functions

Maintain a pleasing and professional demeanor while addressing member concerns and questions.
Monitor all Voice and Email Mailboxes to ensure member requests are processed appropriately.
Evaluate priority of client requests and use the 'Call Escalation Policy' to ensure that critical issues are communicated and resolved. Complete follow-up as necessary.
Perform duties related to special projects and/or testing requests.
Other duties as assigned.
Job Qualifications

Ability to work hours of Call Center Operations including weekends as needed.
Working knowledge of Microsoft Office suite of products.
Excellent interpersonal communication skills.
Demonstrate attention to detail and respond well to deadlines.
Ability to work with and take/provide direction to others.
Ability to use discretion when dealing with sensitive or confidential data.
Ability to accurately type 23 words or more per minute.

03/08/2021

Interested in starting your career in the financial industry? We are currently seeking individuals to fill multiple roles in our Call Center. These individuals provide outstanding customer service, are able to communicate effectively, and display excellent attention to detail. If you are ready to start a career in the financial industry, apply today!

We are currently hiring for full time and part time positions.

02/16/2021

Looking for full time phone agents... contact us today to schedule an interview

02/09/2021

Hiring full-time and part-time staff. Apply today by visiting our page CUAnswers Careers or our website www.cuanswers.com

Address

6000 28th Street
Grand Rapids, MI
49546

Opening Hours

Monday 7:30am - 8pm
Tuesday 7:30am - 8pm
Wednesday 7:30am - 8pm
Thursday 7:30am - 8pm
Friday 7:30am - 8pm

Website

Alerts

Be the first to know and let us send you an email when CUAnswers Careers posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Share on Facebook Share on Twitter Share on LinkedIn
Share on Pinterest Share on Reddit Share via Email
Share on WhatsApp Share on Instagram Share on Telegram