01/21/2025
Dear Valued Clients,
I hope this message finds you well!
Over the course of this month, I’ve noticed an increase in last-minute cancellations and no-shows. While I completely understand that life happens, I’d like to gently remind everyone of the importance of honoring scheduled appointments.
I invest in a service that sends a confirmation text when you book your appointment, as well as a reminder text 24 hours before your scheduled time. These tools are designed to help you stay on top of your schedule.
Your appointment time is reserved specifically for you. When you miss your appointment or cancel without enough notice, it impacts my business and personal life in the following ways:
• I lose the income from your missed appointment.
• I miss the opportunity to accommodate other clients.
• I lose precious time that could be spent with my busy family, especially during evenings and Fridays, which are highly requested times. Offering these times are sacrifices I make to accommodate my clients, and missed appointments during these slots are especially difficult.
To ensure fairness and maintain my schedule, I kindly remind you of my cancellation policy:
• A minimum of 24 hours’ notice is required to avoid charges. If you cancel with less than 24 hours’ notice, 50% of your scheduled appointment fee will be charged.
• No-shows or failure to notify me will result in a 100% charge of the missed service. This fee must be paid before booking your next appointment.
Thank you so much for respecting my time and for your understanding. I truly appreciate your continued support and look forward to seeing you soon!
Warm regards,
Lindsay Denuit
