10/01/2025
The Horse Owners Guide: How to Lose Your Horses Care Team in 10 Days.
We all got into this for the love of the horse. Vets, farriers, bodyworkers, trainers... we want to help. But how you treat us and your horse matters too.
Here’s a quick guide on what moves you to the bottom of the list and how to stay at the top:
❌ Last-minute cancellations
Don’t wait until the day-of to cancel. Most of us travel long distances and plan our routes carefully.
✅ Be courteous: cancel in a timely manner so we can adjust and fill your slot.
❌ Dangerous or unhandled horses
Putting us in harm’s way without warning is unfair and unsafe. You won’t get the service you’re hoping for, and many of us won’t return.
✅ Be honest about your horse. If it’s an emergency or a training gap, talk to us. We can often collaborate with other professionals to keep everyone safe.
❌ Midnight texts & after-hours demands
Power-calling or texting at midnight won’t get you seen faster. Remember: we have lives and families, too.
✅ If you’re afraid you’ll forget, send a respectful message. We’ll respond when we can. (Emergencies are different. If it’s urgent, call your vet ASAP. And yes, blow up all their phones for real emergencies. Sorry not Sorry😄)
❌ Not paying on time or writing bad checks
Nothing kills trust faster than unpaid or bounced payments.
✅ Pay promptly and honor your word. It shows respect for our time, effort, and livelihood.
❌ Being rude or disrespectful
Treating us poorly won’t make us want to help more, it moves you to the very bottom of the list.
✅ Show basic courtesy. Respect gets you further than demands ever will.
-This goes both ways, life is too short to hire pricks.
❌ Gossiping or talking badly about your pros.
Word gets around fast. If you bash our names, we’ll find out eventually.
✅ Communicate directly if you have an issue. Most of us are happy to work with you to make things right.
❌ Inconsistent care or ignoring advice
Skipping the follow-up care or disregarding recommendations wastes your horse’s progress and your money.
✅ Listen, ask questions, and follow through. We love adding tools to your toolbox to help you succeed long-term.
❌ Neglect
Skimping on hoof care for 8–16+ weeks, riding horses with untreated issues, or putting your good time over your horse’s well-being? Its clear you don't care. That’s a one-way ticket to the bottom.
✅ Prioritize your horse’s care. Routine care will keep them sound, safe, and able to do their job for you.
🌟 The Clients We Love 🌟
•Appreciative, respectful, and kind
•Eager to learn and improve
•Consistent in their horse’s care
•Open to collaborating for their horse’s best interest
Treat us kindly and we’ll go above and beyond because we care.
At the end of the day, we’re all here for one reason: the horse. ❤️🐴
Thanks for joining the Ted Talk
