11/08/2025
Rich Vaden, Digital Navigator for United Way of the Franklin & Hampshire Region, Massachusetts, offers free tech support and digital skills training across Franklin County for individuals and organizations. In this role, he helps community members access affordable internet, set up and use devices, and navigate essential online services like email, telehealth, job applications, and more. Here are the top ten questions he gets from the people he helps, and their answers.
1. What is the cloud?
The cloud is a safe storage space on the internet. Instead of keeping all your photos, documents, or emails only on your computer or phone, the cloud saves a copy online. This means you can reach your files from any device, and they are backed up if your device is lost or broken.
2. How do I know if something is a scam, generally?
Scams often try to scare you (“your account will be shut down”), rush you (“act now”), or tempt you (“you’ve won a prize”). Real companies will never ask you to give passwords, gift cards, credit card information, or bank info in an email, text, or unexpected call. If they ask you to download another program or switch to another form of communication like Facebook or WhatsApp to continue the conversation, it is very likely a scam. If you’re unsure, don’t click links. Instead, look up the company’s phone number, website, or email. Don’t trust the contact given in the suspicious message until you confirm it’s the same as the official one. For example, you can find legitimate contact information on the company’s official website or on a bill you received.
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