DESCO Service

11/15/2025

DESCO Service headquartered in Hadley, MA Launches Dental Service Division, Strengthening the Connection Between Dental and Healthcare Technology Management and DESCO’s Commitment to Workforce Development

DESCO is proud to announce the launch of DESCO Dental Service, expanding its commitment to patient care and safety into the growing field of dental equipment repair and maintenance. Thanks to the leadership of AAMI and Uptime Health, dental technology repair is now recognized as part of the Healthcare Technology Management (HTM) industry—a move that acknowledges the vital role dental systems play in overall healthcare delivery.

To lead this new venture, DESCO welcomes Ryan Archambault, a veteran with 30 years of experience in the dental industry. Ryan joined DESCO in November 2025 and has already proven to be an invaluable in-house resource and external ambassador, strengthening DESCO’s presence and expertise in the dental market.

Through collaboration with Darrine Miller and the team at Uptime, DESCO is building training programs, business development initiatives, and technician resources designed to create career pathways for new entrants into the field.

Reflecting on the initiative, Andrea Bordenca, DESCO CEO, shared, “What excites me most is that working within dental creates accessibility and an expedient training pathway for high school students and seasoned professionals looking for a career transition with healthy living wages with healthcare and retirement benefits. We see we can provide this for our community members near and far as we grow. Dental repair provides a more expedient training pathway because, unlike surgery centers and hospitals, all dental operatories use similar equipment—dental chairs, delivery systems, compressors, and sterilizers—we can streamline technician education into a three-month program. This allows us to develop skilled professionals faster, supporting both the industry and our communities.”
Currently, DESCO is expanding its dental services across New England, focusing on Hartford, Connecticut; Springfield, Worcester, and Boston, MA. DESCO is also in conversations to expand in Miami and Jacksonville FL; Raleigh, NC; and Atlanta, GA in 2026. Early results have been highly encouraging, reflecting the immense market demand for qualified dental field service technicians.

To learn more, catch Andrea on the popular HTM podcast “HTM on the Line” created & hosted by Bryant Hawkins. In this short, Bryant sits with Andrea at the Uptime Services Dental Summit in NC this past Sept. The episode is part of a series focusing on issues relevant to the dental industry, including technology management and business development. Check out Andrea of DESCO speaking to her decision to expand dental services. Check out link in comments.

AAMI UptimeHealth

11/13/2025

200 Venture Way
Venture Way Collaborative

We’re doing a run tomorrow and Tuesday of next week.

Hoping all will improve with SNAP benefits coming back! Regardless, food pantries need our support.

❕Drop Off Food Donations 🍲

When you come to one of .love or Long River Tai Chi & when you come see our awesome line up of story tellers Saturday evening at 7, bring a can of food or box of pasta on over!

Thanks to all who have come by. The table is here at 200 Venture Way in Hadley.

We make trips to & .

Thabks to amazing peeps like for a large drop off last week. Amazing!
starin

11/10/2025

Andrea Bordenca is speaking on Wednesday at MD Expo in Dallas.

Her topic? Leading with Purpose. Specifically YOUR purpose.

🧬What is “winning” in healthcare tech?
🎁 What it looks like to you may be different from your peer or different from your younger self!

Come, explore how to discern your narrative from external narratives that may not resonate.

Heading to the ? Join Andrea!

Register at https://mdexposhow.com/registration

11/05/2025

💙Thanks to April & Adrianna of the WIL Society, Andrea will be speaking at MD Expo.

⏰This was initially Adrianna’s time slot.

🔧Adrianna has shifted gears & won’t be speaking as planned. She was slated to speak on “winning in HTM” synthesizing her cheerleading, mom, & professional experience into an educational session.

🌟Inspired by Adrianna, Andrea is keeping that theme. When asked Andrea reported “I can’t think of anything I love more than the htm community support. It’s exemplified daily in the Women In Leadership community.”��📱If you’re headed to MD Expo, let Andrea know!��✨ Session: Winning in HTM: Leading with Purpose, Resilience, and Real-World Insight�Perspectives from a CEO / Leadership Coach / Mom��🗓️ Join us at MD Expo Dallas and be part of the conversation.
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Andrea L. Bordenca Adrianna England April Lebo MD Expo
Andrea Bordenca

10/30/2025

🤩We are excited to announce that Andrea will be one of the keynote speakers and breakout facilitators at this year’s field service Medical conference in Carlsbad, California!

Do you plan on heading there? If so, below. We have a couple of people from DESCO attending and would love to meet up with you!

10/29/2025

If you’re in the Hadley MA/UMASS Amherst area, we are near campus. Tomorrow at noon we are taking food donations to Indian Orchard (Springfield). Please feel free to drop food off 8-11:45am tomorrow.

If you don’t make that cut off, no worries! We will be doing weekly deliveries to both Amherst Survival Ctr & Springfield Survival Ctr.

10/22/2025

https://youtube.com/shorts/EazSn3NCWuE?si=B-GprxNe4n4HQw_v

Thanks to Bryant K. Hawkins Sr.’s commitment to lifting HTM voices.

In this clip, Bryant invited Andrea L. Bordenca to be a guest during UptimeServices Summit. Andrea shared DESCO’s vision to be the global model of customer service through an employee-centric culture.

Andrea, the CEO of DESCO, doesn’t just talk about vision — she lives it.In this short clip, she explains what it truly means for DESCO to be the global model...

10/20/2025

Andrea L. Bordenca is featured in the Fall 2025 edition of “Enterprising Women”!

Interview by Six-Point Strategy ‘s Jen Williams.

If you’re leading a multigenerational business & are looking to maintain your cultural integrity while scaling up, Six Point is for you!

Thank you Enterprising Women for featuring Andrea & DESCO!

And! This publication is by women, highlighting women in enterprise.

Check out the Fall article here: https://libraryenterprisingwomen.com/fall2025/50/

Enterprising Women Magazine

10/02/2025

This week Andrea L. Bordenca & Ignacio Ortega-Alvarez represented DESCO at MERA’s annual conference in Anchorage, Alaska.

Highlights:
✅✔️ Nevel Thomas, CSP ‘s keynote. She shared strategies on how to shift our attention so we are cultivating more meaning and energy vs being pulled in different directions. She shared ways to cultivate connection and presence in all relationships. She has books! Many that offer helpful solutions for leaders. Check her out on LinkedIn.

✅MERAffiliates & MERA leaders had lots of opportunities to share ideas, look at the systems different organizations use, and share tips on moving toward ISO accreditation.

✅Ignacio shared DESCO’s new training offers. We invite others in HTM to come get training on sterile processing devices and c-arms. We have training in the Miami FL, Hadley, MA & Hartford CT regions. We invite others to use our space to offer their expertise as well. contact@descomed.com to co-create or find out more!

✅OMG northern lights and glaciers and moose and rainbows. This truly is a magical place. Check out the pics!

It was far for many of our team to travel, thank you Andrea & Ignacio for representing!

MERA - Medical Equipment Repair Associates

09/25/2025

Who is DESCO? DESCO is Larry!

“I enjoy working here, and the thing that makes it so enjoyable is the people, and the customers.” -Larry

Larry has been part of our Northeast Regional Dispatch team since April 2019. When he first came across the job description for DESCO, he thought, “this seems strange”— not realizing that this kind of field even existed.

Fast forward a few years, and Larry has become an irreplaceable member of DESCO. 🤩 His attention to detail and quick thinking is absolutely essential to daily operations. And he’s always equipped with stories of growing up in the 70’s, musical knowledge, and loads of fun facts to keep the office entertained! 🎶

What stands out most to Larry is DESCO’s ability to build long-term customer relationships. He believes that word-of-mouth and genuine customer stories are the greatest compliments a business can receive— and he’s proud to be part of a company that excels in this area. 💫

Looking ahead, Larry is excited to see DESCO continue to grow while staying adaptable to changes in technology, the industry, and the world. He values that DESCO can “change on the fly” and always be ready to switch gears when needed.

We’re grateful for your dedication and perspective Larry! 💙🤘



Andrea Bordenca's princess Beemo is the featured four-legged. She LOVES Larry