Central Ohio Regional Long Term Care Ombudsman Program

Central Ohio Regional Long Term Care Ombudsman Program Protecting and empowering Ohioans in long-term care. Region 6 Ombudsman Program.

We advocate for residents’ rights, address care concerns, and educate families and residents about quality care, resident rights, and available services. Central Ohio's Regional Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff members work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights. Our office advocates for consumers of long term care services and supports in Franklin, Union, Delaware, Licking, Madison, Fayette, Pickaway and Fairfield County.

11/06/2025
Empowerment and advocacy make a difference. 💪 Through collaboration and persistence, the Ombudsman helped ensure a resid...
11/06/2025

Empowerment and advocacy make a difference. 💪 Through collaboration and persistence, the Ombudsman helped ensure a resident received the care and respect they deserved—and supported a successful move to a facility better suited for their recovery.

Questions? Reach out to us at 614-345-9198!

11/05/2025

Since 2001, the Ohio Long-Term Care Ombudsman program has conducted satisfaction surveys with residents living in nursing home and assisted living homes. The surveys capture the resident experience and help amplify the residents' voice. Today, Deputy State Long-Term Care Ombudsman Erin Pettigrew along with research partners Scripps Gerontology Center and Vital Research, presented at the Consumer Voice Annual Conference. For more information about long-term care satisfaction surveys, visit https://ltc.ohio.gov/care-information/ltc-surveys

Make a difference in someone’s life! Become a Long-Term Care Ombudsman volunteer and help ensure residents in nursing ho...
11/05/2025

Make a difference in someone’s life! Become a Long-Term Care Ombudsman volunteer and help ensure residents in nursing homes and assisted living facilities are heard, respected, and cared for.

✨ Training provided — compassion required.

📞 Interested? Call us at 614-345-9198 or visit www.stepup.ohio.gov to learn more!

Who’s in your corner when care concerns come up? Your Long-Term Care Ombudsman. 💬 We’re here to listen, advocate, and he...
11/04/2025

Who’s in your corner when care concerns come up? Your Long-Term Care Ombudsman. 💬 We’re here to listen, advocate, and help you find solutions.

11/03/2025

The new-and-improved Long-Term Care Quality Navigator can now help you find assisted living facilities in Ohio for yourself or a loved one. Start exploring today.
Learn more: http://aging.ohio.gov/navigator

Ever wonder what the Long-Term Care Ombudsman does? 🤔💙 Supporting residents.💬 Resolving complaints.🏡 Visiting LTC homes....
11/03/2025

Ever wonder what the Long-Term Care Ombudsman does? 🤔

💙 Supporting residents.
💬 Resolving complaints.
🏡 Visiting LTC homes.
📚 Educating families and providers.

The Ombudsman Program makes an impact every day!

Have questions? Reach out to us at 614-345-9198!

Time changes this weekend but our advocacy doesn’t! 💪Daylight Saving Time ends Sunday, November 2 — don’t forget to set ...
11/01/2025

Time changes this weekend but our advocacy doesn’t! 💪

Daylight Saving Time ends Sunday, November 2 — don’t forget to set your clocks back one hour before bed Saturday night!

As October’s Resident Rights Month comes to a close, we’re wrapping up our month-long highlight of resident rights under...
10/31/2025

As October’s Resident Rights Month comes to a close, we’re wrapping up our month-long highlight of resident rights under the Ohio Revised Code.

Knowledge is power — and knowing these rights helps strengthen advocacy for residents in long-term care! 💪

Here are the final rights we’re highlighting to close out the month:

📜 Right #34: The right to voice grievances and recommend changes—free from restraint, interference, or reprisal. This includes access to a residents’ rights advocate (yes! Ombudsman) and participation in organizations that support residents.

📜 Right #35: The right to have any significant change in health status reported to the resident’s sponsor within 12 hours.

📜 Right #36: The right to choose a licensed hospice care program that best meets the resident’s needs.

Let’s continue to advocate, educate, and empower — not just this month, but all year long! 💚

🎶 “If there’s something strange… in your care home… who you gonna call?” 🎶 The Long-Term Care Ombudsman!Happy Halloween!...
10/31/2025

🎶 “If there’s something strange… in your care home… who you gonna call?” 🎶 The Long-Term Care Ombudsman!

Happy Halloween! We’re here to help residents and families resolve concerns and protect rights.

📞 614-345-9198

October is Resident Rights Month!Residents in long-term care have important rights protected under the Ohio Revised Code...
10/30/2025

October is Resident Rights Month!

Residents in long-term care have important rights protected under the Ohio Revised Code and federal law.

Today we’re highlighting Rights #30–33: the rights that protect residents from unnecessary or unsafe transfers or discharges from the home.

Residents have the right to:
🚫 Not be transferred or discharged unless it is necessary for health, safety, or legal reasons
🏥 Remain in a facility capable of meeting their health care and safety needs
🛏️ Receive adequate preparation for any transfer or discharge, including arrangements for medications, equipment, and services
⚖️ All rights under federal regulations for transfers and discharges
✍️ Recieve written notice

Questions? Contact us at 614-345-9198 or ombudsman@easterseals-cseohio.org

Residents in long-term care have important rights protected under the Ohio Revised Code.Today we’re highlighting Right ...
10/29/2025

Residents in long-term care have important rights protected under the Ohio Revised Code.

Today we’re highlighting Right #29: the right to receive reasonable notice before a room or roommate change, along with an explanation for the change.

Questions? Contact us at 614-345-9198 or ombudsman@easterseals-cseohio.org

Address

3830 Trueman Court
Hilliard, OH
43206

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

https://www.easterseals.com/centralohio/programs-and-services/senior-s

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Our Story

Easterseals Central and Southeast Ohio is the official Ohio State Long-Term Care Ombudsman sponsoring agency, for the Region 6 Long-Term Care Ombudsman Program. As mandated by the federal Older Americans Act and Ohio law, the Long-Term Care Ombudsman Program advocates for excellence in long-term services and supports wherever consumers live.

Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

The Region 6 Long-Term Care Ombudsman serves eight counties in Ohio including: Franklin, Delaware, Fairfield, Fayette, Licking, Madison, Pickaway, and Union while also advocating for MyCare Ohio consumers in Clark, Greene and Montgomery counties. Ombudsman staff and volunteers focus their time on educating consumers of long term care services and supports and their families, empowering them to know their rights and to voice their conerns. Here in Region 6 our inter-generational team of paid staff and volunteers are committed to advancing person-centered care and preserving resident rights.

Join Us... Be An Advocate.