Central Ohio Regional Long Term Care Ombudsman Program

12/18/2025

Need some help with Medicare?

📞Feel free to call us at 800-686-1578
📨Shoot us an email at oshiipmail@insurance.ohio.gov.
🌐Or you can check out our website at insurance.ohio.gov/medicare.

👋We're always here to lend a hand!

12/17/2025

If you or a loved one are experiencing issues or concerns in a long-term care setting, such as a nursing home or assisted living community—the Long-Term Care Ombudsman program is here to help.

Our services are resident-directed, ensuring that we honor the resident’s voice, choices, and wishes every step of the way.

📞 Contact us: 614-345-9198
📩 Email: ombudsman@easterseals-cseohio.org

You don’t have to navigate long-term care alone, reach out today!

12/16/2025

Long-term care facilities are required to have a Grievance Committee to protect residents’ rights and ensure their voices are heard. This means residents can raise concerns about care, staff behavior, or other issues without fear of retaliation. Complaints can even be filed anonymously, and facilities must respond promptly with written decisions.

Have questions or concerns? Reach out to us at 614-345-9198 or email ombudsman@easterseals-cseohio.org

12/15/2025

Now including assisted living facilities and our Care Quiz, the Long-Term Care Quality Navigator can help you or a loved-one explore the state’s long-term care options.

Use the Navigator: http://aging.ohio.gov/navigator

12/15/2025

Volunteer with the Long-Term Care Ombudsman Program!

Our volunteers play a vital role in advocating for residents in nursing homes and assisted living facilities—offering kindness, compassion, and support when it matters most. 💛

Volunteering not only enriches the lives of others, but it also provides personal fulfillment, valuable experience, and the opportunity to create real change in long-term care.

✨ Learn more or sign up today: www.stepup.ohio.gov

Your time and voice can make a difference. 💬

12/12/2025

Every nursing home is required by federal law to have a QAPI Program (Quality Assurance & Performance Improvement)—a proactive, data-driven approach to improving resident care and quality of life.

A strong QAPI program focuses on:
✔️ High-quality clinical care
✔️ Resident dignity, rights, and quality of life
✔️ Honoring resident choice and person-centered care

What does QAPI require?

🔹 Quality Assurance (QA) Committee — Must meet at least quarterly and is responsible for:
• Reviewing resident care and overall facility performance
• Identifying and investigating trends, concerns, and adverse events
• Monitoring infection prevention & control activities
• Developing and tracking action plans that lead to real, measurable improvement

If you ever have concerns about care in a nursing home, we’re here to help. Phone: 614-345-9198

12/11/2025

What is the Long-Term Care Ombudsman Program?

We advocate for residents in long-term care, such as nursing homes and assisted livings to ensure their rights, safety, and well-being are protected.

If you or a loved one need help, have questions, or want to report a concern, reach out to us anytime. We’re here to listen and support you!

📧 ombudsman@easterseals-cseohio.org | 📞 614-345-9198

12/11/2025

Will Medicaid help pay for a private room in a nursing home? Many adults haven't lived with a roommate since childhood or college. Yet when entering a nursing home, sometimes find they are sharing a room with another adult. In Ohio qualifying nursing homes receive a financial incentive from the state to offer a private room, ORC 5165.158. Consult with your local ombudsman to learn more about your rights living in long-term care. https://aging.ohio.gov/care-and-living/ombudsman

12/10/2025

Become a Voice for Those Who Need One!
The Long-Term Care Ombudsman program is seeking dedicated volunteers to advocate for nursing home residents and help ensure their rights are protected. 🧡

Your time and compassion can help residents speak up, stay informed, and feel empowered.

We’re currently welcoming volunteer applications from across Franklin, Delaware, Fairfield, Fayette, Licking, Madison, Union, and Pickaway Counties — with flexible scheduling to fit your life, whether you're free on weekends or evenings.

🌟 Make a difference in your community.
👉 Learn more and apply at www.stepup.ohio.gov

12/10/2025

As you visit this season, take time to connect, observe any changes, and make sure care plan goals are being met. Your advocacy makes a difference.

The tip sheet below offers helpful guidance on what to look for and meaningful ways to engage during your visits.

If you have concerns about the care your loved one is receiving, the Long-Term Care Ombudsman Program is here to help. Contact us at 614-345-9198 or email ombudsman@easterseals-cseohio.org

Visits from family members can be an important support for a resident’s emotional well-being and can help ensure that residents receive quality care. Visits are a valuable time to look for changes in residents’ health and mental status. Family members should see progress towards meeting the goals in the care plan. This tip sheet offers practical advice and ways to engage with loved ones during visits this holiday season. https://bit.ly/48wlmgO

12/08/2025

Did you know? Nursing home residents must be supervised by a physician and receive regular evaluations to help ensure their health and well-being.
➡️ During the first three months after admission, evaluations happen at least once a month.
➡️ After that, evaluations occur at least every two months, unless the physician determines they can safely extend the interval—never more than every four months.

If you have concerns or questions about care, we’re here to help.
📞 614-345-9198
📧 ombudsman@easterseals-cseohio.org

12/05/2025

An advocate is someone who speaks up for, supports, and defends the rights of others. 💬💙

That’s exactly what a Long-Term Care Ombudsman does—standing up for residents in long-term care, such as nursing homes and assisted livings, to ensure they are treated with dignity, respect, and compassion.