AFMEDCOM-Holloman Medical Group

02/26/2026

We are currently experiencing intermittent issues with our phone lines, including the Appointment Line and Pharmacy, due to a base outage.

We apologize for the inconvenience and are working to resolve this as quickly as possible.

For immediate needs, please use the MHS Genesis Patient Portal to book appointments or send messages:
https://my.mhsgenesis.health.mil/

Thank you for your patience. We will provide an update as soon as service is fully restored.

02/25/2026

Our appointment line is currently experiencing intermittent phone issues. We apologize for any inconvenience and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil/

We appreciate your patience and understanding and will provide an update as soon as the phone issues are resolved.

02/23/2026

MDG beneficiaries,

Our Walk-In Contraceptive Clinic will be closed on Tuesday, February 24th. Services will resume on Tuesday, March 3rd.

Thank you for your understanding.

02/10/2026

Mental wellness is important for everyone, including service members and their loved ones. Learn about TRICARE mental health services at www.TRICARE.mil/mentalhealth

02/09/2026

Radiology will be closed Tuesday, February 17th from 0800-1200 for routine annual maintenance.

Urgent exams will be referred to a TRICARE authorized facility.

02/06/2026

TRICARE Prime beneficiaries age 12 and older now have a convenient way to access urgent care services – virtually! ✨

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The Virtually Integrated Patient Readiness and Remote Program (VIPRR) allows patients to schedule a virtual urgent care appointment by calling the MHS Nurse Advice Line at 1-800-TRICARE or visiting the MHS NAL website at https://mhsnurseadviceline.com/home.

Here’s how the program works:
• A nurse will assess the medical condition to determine if virtual care is appropriate.
o If suitable, an appointment will be scheduled with the VIPRR care clinic.
o If virtual care is not appropriate, the nurse will attempt to schedule an appointment with the patient’s primary care provider.
• VIPRR appointments are available from 5:00 a.m. to 19:30 p.m. MST.
• For more information on telehealth services offered through TRICARE, visit https://tricare.mil/GettingCare/VirtualHealth

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VIPRR Urgent Healthcare Services offered:
• Sinus Congestion and Infections
• Cough
• Allergies
• Sore or Hoarse Throat
• Rashes
• Acne
• Muscle and Joint Pain
• Headaches

02/04/2026

New Tool Alert! 🛠️

DHA's Patient Advocate Assistance Reporting Tool (PAART) is here to make sure your patient feedback leads to real improvements. Click to learn how your voice can help:

The primary goal of PAART is to use patient feedback provided to drive improvements within military hospitals and clinics.

02/04/2026

📢 We Value Your Feedback!

Have you recently visited one of our clinics?

Your voice matters! By completing the Joint Outpatient Experience Survey (JOES), you can help us improve the care and services we provide for you and your family.

💡Why Should You Fill Out the JOES?
✔️ Make a Difference: Your feedback directly impacts how we enhance patient care.
✔️ Shape the Future: Help us identify what’s working and where we can improve.
✔️ It’s Quick and Easy: The survey only takes a few minutes to complete!

If you receive the JOES by mail, email, or text, please take a moment to share your experience. Your input is essential in helping us deliver the best care possible.

Thank you for partnering with us to make a difference! 💙

02/02/2026

The most recent appropriations for the Department of War expired at 11:59 p.m. EST on Jan 30, 2026. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

Your health and well-being remain our highest priority. 49th MDG is open, and we continue to schedule appointments. Call 575-572-2778 or visit holloman.tricare.mil to learn about changes to our office hours or services during the government lapse in appropriations.

This site will only provide critical updates on patient access to routine, urgent, and emergent healthcare. For information about TRICARE coverage during the lapse in appropriations period, visit www.tricare.mil/shutdown. If you have a medical emergency, please call 911.

10/29/2025

Beneficiaries,

We are currently experiencing technical difficulties accessing the Interactive Customer Evaluation (ICE) website, which may delay our responses to your comments. We apologize for any inconvenience this may cause.

For immediate assistance, we encourage you to speak with a section patient advocate in person, contact us at 575-572-2778 to be connected, or call the Group Patient Advocate at 575-572-0812.