04/28/2017
Emily Wright just posted this minutes ago.
Some of you may have become aware of the photos of a woman's burned neck that were posted on Facebook and have since gone viral. She claims to have applied doTERRA's Wild Orange followed by hot yoga and a tanning bed. We have no record of a product purchase by Elise Nguyen. She is not in our system. She has not reported an adverse event with the company. The only contact information we have is her Facebook account where she posted the photos. Our Product Safety team has attempted to reach out to her with absolutely no response from Ms. Nguyen. Sadly we have received some media inquiries about this incident. We want to make sure you are equipped to respond should you be asked. Here is our official statement:
"We at dÅTERRA were saddened to see the ordeal Elise Nguyen has endured due to a combination of hot yoga, essential oils, a tanning bed, and perhaps other factors. Since learning of this incident, we have been attempting to reach out to Ms. Nguyen to find out more about her experience. Safety is a top priority for dÅTERRA and we collect a record of all adverse reactions. We are grateful that our adverse reaction rate is an almost negligible .0072%, but we take each incident very seriously. We label our products to help our customers avoid any potential issues, no matter how rare, and provide a great deal of education on our website, through extensive trainings at dÅTERRA events, and through our Wellness Advocates. In addition, we encourage any customer who has product questions to please call our product support number at 1.800.411.8151 or via email at service@doterra.com.
Some comments have discussed the chemistry of dÅTERRAâs Wild Orange essential oil. Using GCMS and specifically SIM (selective ion monitoring), our scientists can confirm that no furanocoumarins are present in our Wild Orange. This analysis is in line with published findings (Essential Oil Safety) for Citrus Sinsensis.
As a reminder, we recommend that everyone use properly diluted application techniques and, as Ms. Nguyen noted, dÅTERRA cautions users to avoid contact with the sun (or tanning beds) after applying cold pressed oils, including citrus oils. We have posted an episode featuring Dr. Hill that more thoroughly addresses safe oil usage and other sensitivity related issues. We also have posted condensed
versions of the episode that address adverse events and safe essential oil usage."