11/24/2025
Managing diabetes goes beyond monitoring test results. It’s about ensuring people have the support they need to stay healthy.
Olga Oviedo, MSN, RN, CDCES, CNS, firmly believes that mentality is critical to help patients take charge of their health and well-being. Leading the CareAllies diabetes education team, Olga works with our physician practice partners to provide personalized support for people navigating a diabetes diagnosis.
Using data and referrals, Olga and her team identify patients who may benefit from additional support, such as those who:
- Have recently been diagnosed with diabetes
- Have an HbA1c over 8.5%
- Had a recent diabetes-related hospital admission
The diabetes educators schedule convenient, unrushed phone conversations with these patients to understand each person’s unique needs, develop customized education plans, and uncover potential barriers to care. They then work with additional CareAllies team members to resolve roadblocks, such as medication affordability, transportation, or food access.
Olga and her team have had a remarkable impact on the patients they serve. In 2024, patients supported by the team achieved, on average, a nearly 20% decrease in their HbA1c levels, demonstrating the power of what’s possible when compassionate care meets data-driven insight.