02/11/2026
At CareAllies, we’re dedicated to supporting physicians and their patients. Recently, Frazel D. Ford-Bennett, RN, ASN, one of our value-based care nurses who works alongside Dr. Marcia Bowden, stepped in to assist a patient with advanced dementia during a critical moment, showcasing the power of collaborative care.
When the patient became lost on their way to an appointment, Ford-Bennett happened to be the stranger the patient asked for directions. Realizing she was Dr. Bowden’s patient, Ford-Bennett immediately contacted Dr. Bowden, who provided guidance to ensure the patient received the care they needed. Ford-Bennett then personally accompanied the patient to her imaging appointment, helped with paperwork, and stayed by the patient’s side until the visit was complete. Even when off the clock, Nurse Ford-Bennett and Dr. Bowden prioritized patient care, ensuring the patient felt supported.
“In this age when the practice of medicine is changing so much, it is rare and valuable to see an employee take care and responsibility for a patient when she is not on the clock,” said Dr. Bowden. “My patient still talks about this kindness. It is especially valuable because this patient has experienced the negative side of patient care. The interaction with Ms. Ford-Bennett resulted in a lasting positive perception. She is priceless.”
This act of kindness and professionalism reflects the core values that define us at CareAllies. To everyone involved, thank you for demonstrating the true spirit of patient-centered care and inspiring us all!
