04/29/2026
During Patient Experience Week, we asked some of our staff what Veteran experience means to them. Jill and Beata are our two patient advocates, helping Veterans navigate the VA. Jill came to the VA after a long, accomplished career as a clinical social worker. She’s grounded, deeply knowledgeable, and brings a steady hand to even the most complex cases. What sets Jill apart isn’t just her expertise, it’s her unwavering commitment to those who have served. “I love serving Veterans,” she says. “I was lucky enough to be born in a free society. Every day, I see the cost of that freedom, and I’m proud to be in a position to make a difference for the people who made it possible.”
Next to Jill, you’ll find Beata—a force of optimism and energy. She started her career as a respiratory therapist. When she became a patient advocate, Beata brought her signature “can do” spirit with her, quickly becoming not just a Veteran favorite, but a favorite among staff as well. Her work is about gratitude and giving back. “As a first-generation American, I really see the beauty of this country,” she says. “I value the freedoms our Veterans fought for. Every day I’m thankful I get to come here, be a part of this team, and support such a noble mission.”
What does Veteran Experience mean to us? It’s more than a phrase. It’s the heart of our work. We guide Veterans through the maze that is the VA—explaining benefits, clarifying treatment plans, and making sure no one gets lost or left behind. We’re problem-solvers, listeners, and sometimes, translators between Veterans and staff. When there’s confusion, we clear it up. When there’s frustration, we try to turn it into understanding. We keep track of the feedback—good and bad—so we can keep making things better.
But really, it comes down to this: Veterans have already done the hard work. Our job is to make sure the system works for them, not the other way around. We want every Veteran to feel respected, supported, and understood. That’s what Veteran Experience means to us—and it’s what guides us, every single day.
We’re proud to be a team, and even prouder to serve those who have served.