03/04/2026
📞 A Quick & Kind Office Update 📞
We are so incredibly thankful for how much our community trusts us. Truly. The growth has been such a blessing. 💙
With that being said, our phone volume has increased significantly, and we want to make sure every patient receives the attention and care they deserve.
If you reach our voicemail, please know:
• All nurse messages are returned within 48 business hours.
• If your concern needs more immediate attention, the best way to be seen quickly is to call back and schedule an appointment.
Voicemails are not monitored in real-time, and we never want a delay in care for something that feels urgent to you.
Scheduling a visit allows us to fully evaluate you, run any necessary labs, and create a plan — rather than trying to manage important concerns over a message.
We appreciate your patience, your kindness, and your continued support as we grow. We are working hard behind the scenes to serve you well. 🩺💙
Thank you for choosing Smokey Mountain Medical.
📞423-500-9140