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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

One Call

For more than 30 years, One Call has served the workers’ compensation industry by arranging care for injured workers in partnership with our clients.

As a leader within a complex industry, we’re committed to streamlining the claims process. We start by creating a customized recovery plan for each injured worker, combining data and analytics with a holistic view of their physical, mental, and emotional health. From there, we utilize technology to connect injured workers with high-quality providers within our expansive network and across our comprehensive core solutions. We go one step further by layering on proprietary specialty programs focused on early engagement, appropriateness of care, and even workplace injury prevention, when possible, to ensure the best possible recovery outcomes. Our care coordination leads to real results. We alleviate costs and burdensome administrative work for our clients and position injured workers for high quality of life and long-term success, both in and out of the workplace. We strive to demonstrate the vital role care coordination plays throughout the claims process. This dedication consistently earns us the respect of our clients who entrust us to coordinate care for one million injured workers each year. Allow us the opportunity to positively impact the lives of your injured workers. Begin your partnership with One Call today! Learn more about our services and the people we serve by visiting our website: https://onecallcm.com/

Make a difference in the lives of injured workers and their families by joining the One Call team. Whether you are an experienced professional or just beginning your career, there are a variety of job opportunities available. Learn more by visiting: https://onecallcm.com/about/careers

01/20/2026

Last week, members of our Business Resource Group Network attended the City of Jacksonville’s 39th Annual Martin Luther King Jr. Breakfast – an inspiring event honoring the life and legacy of Dr. King and his enduring message of hope and courage.

This year’s theme, “When Courage Leads, Love Follows,” set the tone for a meaningful opportunity to reflect, connect and engage with leaders and colleagues across our community.

At One Call, we’re proud to support opportunities that bring our colleagues together and strengthen our commitment to an inclusive and diverse culture.

01/19/2026

“If I cannot do great things, I can do small things in a great way.” — Dr. Martin Luther King Jr.

At One Call, our colleagues and partners embody this spirit as we work together to coordinate compassionate care for injured workers with empathy, service and unity. May we all continue to honor Dr. King's legacy through the power of meaningful, everyday actions.

In observance of MLK Day, our offices are closed on, Monday, January 19. However, we will have on-call associates available to assist you with urgent discharge needs.

01/08/2026

⚖️Want to know the latest in work comp legislation? Stay up to date with our monthly Legislative and Regulatory Wrap-up. January highlights include:

✔️Utah releases its proposed 2026 Fee Schedule.
✔️Pennsylvania House Bill 1998 could remove the 90-day limit on employer-directed care.
✔️Centers for Medicare & Medicaid Services finalize new competitive bidding rules for medical equipment & supplies.

Learn more: https://bit.ly/49tYHCi

01/05/2026

At One Call, we Care Deeply about the injured workers we serve – and that commitment inspires us every day. Over the holidays, our colleague Michael Land, Sr. Care Coordinator, captured this passion in a heartfelt poem about the importance of our work.✍️

💜

01/01/2026

As we welcome 2026, we reflect with gratitude on the collaboration and trust of our colleagues and partners throughout the past year.

Together, we’re committed to delivering smarter, faster and better care in the year ahead.

From all of us at One Call, we wish you a successful and happy New Year!🎉

12/24/2025

From all of us at One Call, we wish you a holiday wrapped in joy, sprinkled with hope and filled with cheer.🎄

As a reminder, our offices are closed Dec. 25 and Jan. 1, but our team is still here to serve you and your injured workers.

Be sure to review our modified process for care.
https://bit.ly/4p7NLQE

12/15/2025

❄️Season's greetings from One Call! While our offices will be closed on December 25 and January 1, we remain committed to supporting you and your injured workers.

Please take a moment to review our holiday hours and learn about the modified process we’ve put in place to ensure urgent needs are handled quickly and efficiently. https://bit.ly/3YuOfFm

12/05/2025

⚖️Want to know the latest in work comp legislation? Stay up to date with our legislative and regulatory wrap-up. This month’s highlights include:

• New York Finalizes Fee Schedule
• Health Information Privacy Reform Act Introduced
• Home Health Services Drive Workers' Comp Costs

Learn more: https://bit.ly/3XAqrzy

11/28/2025

In 2024, we launched Guidon, our newest Business Resource Group dedicated to uniting and empowering veterans, active military, military families and allies at One Call.

Leading the charge is Aubrey Hemingway, Guidon Chair and Sr. Director of Procurement. He is also a proud Army veteran whose family's legacy of service includes the U.S. Marines and the Air Force. Military life taught Aubrey that success is never a solo mission, and just like our core values, he believes every goal requires teamwork and excellence.

This National Veterans and Military Families Month, we salute Aubrey and all who served, and continue to serve — both in uniform and in the work we do together helping injured workers.🇺🇸

Learn more about who we serve: https://bit.ly/4pz0s7A

11/27/2025

Thanksgiving is a time for reflection and gratitude. At One Call, we’re thankful for our remarkable team and valued partners who facilitate exceptional care for injured workers every day. From all of us, we wish you a safe and happy Thanksgiving!🦃

11/24/2025

🏆The O.N.E. Award recognizes “Outstanding and Notable colleagues doing Extraordinary work” to help simplify care and amplify outcomes — and our 2025 Q3 recipients did just that. Aligned with our core values, individual contributors and one team received awards in the following categories: Think Big, Go Fast, Deliver Awe, Care Deeply and Win Together. Congratulations to all recipients!🎉

11/19/2025

⚖️Want to know the latest in work comp legislation? Stay up to date with our legislative and regulatory wrap-up. This month’s highlights include:

• Mental Injury Claims Challenge Workers’ Comp
• CMS Finalizes Medicare Fee Schedule, Boosts Physician Pay
• California DWC Seeks Input on Utilization Reviews

Learn more: https://bit.ly/4o0uPTb

Address

841 Prudential Drive Suite 204
Jacksonville, FL
32207

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18666972680

Website

http://www.onecallcm.com/

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What We Do

We are the nation’s leading provider of specialized healthcare solutions for the workers’ compensation industry. We provide injured workers with the best care possible so they can get back to work and life faster.

From diagnostics and medical equipment to home healthcare, physical therapy and transportation - we’re proud to provide it all.