02/13/2026
One of the most common concerns I hear from podiatric physicians and practice managers is this: “How do I make sure my staff is doing okay and getting their work done without feeling like I’m hovering over them?” It’s a fair concern. No one enjoys being micromanaged, yet most employees still need guidance, connection, and reassurance—especially in today’s fast-paced, short-staffed medical offices.
The good news is that touching base with employees does not have to feel intrusive or controlling. When done correctly, it actually builds trust, accountability, and engagement—while keeping the practice running smoothly.
Why Touching Base Matters
From a management and business owner’s perspective, regular check-ins are not about control; they are about prevention and support. Small issues that go unnoticed can quickly turn into missed tasks, frustrated coworkers, patient dissatisfaction, and lost revenue. A brief, intentional check-in allows leaders to identify obstacles early, clarify expectations, and offer help before problems escalate.
Employees also benefit. Many staff members—especially newer or younger employees—may struggle silently rather than ask for help. Others may not realize they are falling behind until someone brings it to their attention. These simple check-ins communicate, “I care about how you’re doing and want you to succeed.”
A Real-Life Example
I recently worked with a practice where the physician felt the back-office team was falling behind on daily tasks, but he didn’t want to come across as micromanaging. Instead of correcting issues after the fact, he began doing brief, consistent check-ins with the medical assistants at the start of the day. He simply asked what they anticipated would be challenging and if they had what they needed to stay on track.
Within a few weeks, the team began speaking up sooner when they were overwhelmed, tasks were completed more consistently, and tension decreased. The staff shared that they felt supported rather than monitored—and the physician felt more confident that the day would run smoothly.
The Difference Between Micromanaging and Managing Well
Micromanaging focuses on how someone does every task. Effective management focuses on outcomes, priorities, and support. Instead of constantly watching over shoulders, leaders can ask thoughtful questions such as:
• “How is your workload feeling this week?”
• “Are there any tasks that feel unclear or overwhelming?”
• “Do you have what you need to get everything done today?”
These questions invite conversation rather than defensiveness and reinforce accountability without pressure.
Create Predictable, Brief Check-ins
One of the best ways to avoid micromanaging is to make check-ins routine and predictable. A short daily huddle, a weekly one-on-one, or even a quick end-of-day check can go a long way. When staff know these moments are coming, they don’t feel singled out or scrutinized.
Use Check-ins to Recognize and Thank Staff
Touching base isn’t only about correcting issues—it’s an opportunity to acknowledge effort. Thanking staff for completing tasks, stepping up during busy days, or improving in an area they’ve been working on builds morale and motivation.
A Win for Everyone
When leaders check in with intention, clarity, and respect, employees feel supported rather than watched. The practice benefits from improved accountability, fewer errors, stronger teamwork, and better patient experiences. Touching base isn’t micromanaging—it’s good leadership.
-Tina Del Buono, PMAC, Director Top Practices Virtual Practice Management Institute
