Care-XM

01/15/2026

Rising call volumes, staffing strain, and growing patient expectations are pushing agencies to rethink operational spend in 2026.​
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Join Daniel Burton and Shelley Baker on Wednesday, February 11, at 12 p.m. EST for a practical session on the cost pressures shaping 2026 and the response models that reduce expenses without compromising access or experience.​

​Register now to save your seat. https://hubs.li/Q03-_y7G0

01/14/2026

Headed to Home Care 100? Here’s a session you won’t want to miss! ​

​Join us on Monday, January 26, as our CEO, Si Luo, joins Home Care 100 Senior Advisor, Betsy Hansen, and AuthoraCare Collective COO, Devin Griffith, in a roundtable discussion exploring how data-driven personalization turns routine touchpoints into moments where patients feel known and understood. ​

We’ll see you there!

01/08/2026

Boston, here we come!​
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We’re kicking off the year at the Northeast Leadership Summit for Care at Home, and we’re excited to be part of the conversations moving home care forward.​
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Aimee Constantine and Greg Folsom will be there and ready to talk about afterhours strategy, clinical efficiency, and keeping care consistent beyond business hours.​
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See you there!

01/05/2026

We’re officially three weeks away from Home Care 100!

With over 434,000 ADC on service, we see the patterns behind dependable, coordinated care like no one else. We use that insight to help our partners set benchmarks for their care standards and drive better outcomes. ​

Ready to discover how data can help your operations? Book time with us during Home Care 100: https://hubs.li/Q03ZwFw20

01/05/2026

01/01/2026

🎉Happy New Year!​
Here’s to a year of progress, partnership, and care that keeps getting better.

12/31/2025

In case you missed it...​
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We just wrapped up our 12 Tips for Smarter Triage series.​
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From closing the loop before 5 pm, to using call data to staff smarter, to leading every call with empathy, these tips come straight from what we see every day across millions of triage interactions.​
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The good news? You do not have to overhaul everything to make triage work better. A few focused improvements can make a real difference.​
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Want to see all 12 tips? We pulled them together in a quick blog post. Give it a read 👇

https://hubs.li/Q03ZgWck0

12/24/2025

From all of us at CareXM, happy holidays!
Thank you to the clinicians, caregivers, and teams who show up every day for patients and families. We are grateful to support the work you do and wish you a joyful, restful season.

12/23/2025

Tip 12: Pair your teams with the right technology. When the tools amplify clinical judgment, decisions become quicker and safer.

This concludes our 12 Tips for Triage. Thank you for spending the last twelve days with us.

12/22/2025

Tip 11: Lead with empathy in every call.
Warm, confident communication builds trust and smooths the entire triage experience.

The final tip arrives tomorrow!

12/21/2025

Tip 10: Treat every escalation as a breadcrumb.
Each one tells us something about workflows, communication gaps, or education needs.

12/20/2025

Tip 9: Use your triage data to inform staffing.
When you know your true peak windows, you can staff with precision.

If your staffing model relies more on guesswork than data, we should talk -> https://hubs.li/Q03YtFr80