11/07/2025
"A patient on Hope 4 was struggling—not just medically, but emotionally. The patient had been resistant to various treatments and medications, and that day, refused a stress test.
Assigned to care for the patient was Rubainah, known affectionately around Hope 4 as “Bai.” Concerned, Bai gently asked the patient why they didn’t want to proceed. With tears in their eyes, the patient quietly admitted they didn’t own a pair of shoes and would attempt the test wearing slippers.
Without a moment’s hesitation, Bai asked for the patient’s shoe size. “Eight,” the patient replied. Bai smiled and said, “Perfect.” She then offered the patient her own shoes and took the patient’s slippers in exchange, holding onto them until the test was complete.
This simple, selfless act speaks volumes. It wasn’t just about shoes. It was about dignity, compassion, and meeting someone where they were. Bai’s kindness turned a moment of vulnerability into one of trust and healing.
This is what a Covenant Health caregiver looks like." - Katie Attebury, PCA at Covenant Medical Center, Hope 4
Thank you to acute care RN, Bai, for going above and beyond to ensure this patient received the care and procedures they needed. Not only did she lend her shoes, she provided comfort and support. Her generosity reminds us that healing begins with compassion.
