12/23/2025
Jessica Affholder, LPN-LNHA, Administrator of Licking Residential Care, recently expressed her gratitude for the exceptional care she received from Madison Graeff, RN, in our emergency department.
"I wanted to share some feedback about one of your staff members, Madison Graeff, following an early morning visit with one of our residents.
First, the feedback from the L1MA on shift was five stars. She mentioned that Madison was very polite, thorough, and informative. Communication is often where gaps occur, but Madison excelled in this area with my staff member. When I arrived to transport our resident after discharge, Madison took the time to come to the waiting room to discuss the treatment plan, including the diagnostic report in the discharge packet. She reviewed the physician's instructions with both the resident and me. Madison was patient, kind, and extremely professional. She never seemed rushed and took the time to update me on the status of our resident. This particular resident can sometimes be cantankerous, a tough critic, but stated that her nurse, Madison, was very good and nice to her.
Unfortunately, service excellence is becoming less common these days; however, Madison restored my faith today. I wanted to provide this positive feedback and thank you for having such an incredible nurse on your team!"
Thank you so much for sharing your experience with us, Jessica! We truly appreciate your trust in TCMH for your residential medical needs.
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