19th Medical Group - Little Rock AFB

12/19/2025

Happy Holidays from the team at 19th MDG, Little Rock AFB.



We want to share some important information about temporary changes in services and closures during the holidays. Please see details below:



Dates of Modified Services: 12/24/25 and 12/26/25

Temporary Service Adjustments:
Family Health Clinic for acute services

Hours of Operation:
12/24/25: 0730-1100
12/26/25: 0730-1000

Continuity of care for our patients is important to us. See below for additional options should you require care during MTF closures.

Additional Care Options:

Urgent Care Centers: You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care.
To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare .

Nurse Advice Line: Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.
Contact: Call 1-800-TRICARE (1-800-874-2273).
Website: https://mhsnurseadviceline.com/home for web or video chat.

Emergency Rooms: For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.

Thank you for your patience as our staff takes some much-deserved holiday downtime. Your health and safety are our top priorities. We apologize for any inconvenience and appreciate your understanding.

Please take care of yourself and your loved ones and have a safe and happy holiday season.

12/02/2025

❄️⚠️Weather Alert⚠️❄️

Due to anticipated severe winter weather and for the safety of our patients & staff, the 19th Medical Group will be DELAYED tomorrow, December 2nd, until 0930. We apologize for any inconvenience and appreciate your patience as we reschedule the affected appointments. Staff members will be calling affected patients to reschedule.

🩺 Need care while we're closed? TRICARE has you covered!

📞 Nurse Advice Line: 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit MHSNurseAdviceLine.com for web video chat.

🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location: https://tricare.mil/CoveredServices/IsItCovered/UrgentCare

🚨 Emergency: For life-threatening emergencies, proceed to the nearest ER or call 911.

We estimate returning to normal operations at 0930 on Tuesday, December 2nd. We will continue to monitor the situation and provide updates, if needed.

11/12/2025

To ensure our 19 MDG team is prepared to deliver exceptional care anytime, anywhere, we will be participating in a Wing readiness exercise Nov 17-20. This will require temporary adjustments to some services. For services that remain available, we’ll maintain normal clinic hours (0730-1630 Mon-Wed, 1100-1630 Thu) throughout the exercise.

Here’s what you need to know:
1. Pharmacy will be open, but please anticipate longer wait times.
2. Laboratory services are unavailable.
3. Pediatrics will remain open.
4. Active-duty and Family Health Clinics will be closed for appointments, as our provider teams focus on essential patient clearance activities.
- For routine care needs, patients can message their clinic via the MHS Genesis Patient Portal. For more emergent needs, please see Additional Care Options below.
5. Women's Health services, including walk-in contraception services, are unavailable.
6. Dental services will be limited to emergencies and sick call. (1-501-259-2679)
7. Flight Medicine will have an on-call flight surgeon available for urgent needs.
8. The Mental Health Clinic will be closed for scheduled appointments. For emergencies, please contact our on-call provider 24/7. (1-501-987-7338 or contact your First Sergeant)

Additional Care Options:
Nurse Advice Line
Available 24/7, the Military Health System (MHS) Nurse Advice Line connects you with registered nurses who can assess your symptoms and recommend the best course of action.
• Contact: Call 1-800-TRICARE (1-800-874-2273).
• Website: MHSNurseAdviceLine.com for web or video chat.

Urgent Care Centers
You can visit any TRICARE-authorized urgent care facility in your network. Non-active-duty beneficiaries do not need a referral for urgent care.
• To find a location, visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare.

Emergency Rooms
For life-threatening conditions, please go to the nearest emergency room or call 911 immediately.
For the Military Crisis Line, dial 988 and press 1.
Thank you for your patience as we invest in our readiness. Your health and safety are our top priorities.

11/05/2025

TRICARE Open Season 2025 takes place from NOV. 10 - DEC. 9. To ensure uninterrupted TRICARE coverage, update your DEERS information, as eligibility relies on accurate DEERS records. Visit www.tricare.mil/deers for more information.

10/17/2025

Important Announcement for 19 Medical Group:

Our appointment line is currently experiencing technical difficulties and is temporarily unavailable. We understand this may be inconvenient and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments or contact us through the MHS Genesis patient portal at https://my.mhsgenesis.health.mil/ or contact the Nurse Advise Line at 1-800-874-2273, option 1. To activate prescriptions, text “Get in Line” to 1-833-444-3662.

We appreciate your understanding and will provide an update as soon as the phone line is back up. Thank you for your patience.

10/14/2025

PHARMACY UPDATE: Our pharmacy is at full operations. Thank you for your patience and support!

Important Pharmacy Update – 19th MDG Little Rock AFB 📢

Due to the current lapse in appropriations and resulting resource limitations, some routine prescriptions may temporarily be out of stock at the 19th MDG Little Rock AFB Pharmacy. If your medication is out of stock, you may choose to have your prescription filled at a local retail pharmacy or through the TRICARE Pharmacy Home Delivery. Please be assured that acute and urgent prescriptions will continue to be prioritized and filled as quickly as possible.

Here’s what you need to know:
If your new or refill prescription is affected, you will be notified immediately upon submission. If your medication is unavailable at the 19th MDG Little Rock AFB Pharmacy, we will transfer it to a local network pharmacy of your choice.

To find a network pharmacy near you, visit: https://tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/Network.
You can also choose to have your prescription filled via the TRICARE Pharmacy Home Delivery, which offers up to a 90-day supply for most prescription drugs. Learn more: https://tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/HomeDelivery.
Please be advised that standard TRICARE co-pay costs may be incurred when filling prescriptions at a retail pharmacy or through the Pharmacy Home Delivery. Learn more: https://tricare.mil/pharmacy.

For questions or specific medication concerns, please contact the 19th MDG Little Rock AFB Pharmacy directly at 501-987-8811. We are here to help.

We apologize for any inconvenience and are committed to resuming normal operations as soon as possible. Thank you for your understanding and continued trust.

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

10/04/2025

The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

Your health and well-being remain our highest priority. LRAFB 19th Medical Group is open and will continue to schedule appointments. Call 501-987-8811 or visit https://littlerock.tricare.mil to learn about changes to our office hours or services during the government lapse in appropriations. This site will only provide critical updates on patient access to routine, urgent, and emergent healthcare. For information about TRICARE coverage during the lapse in appropriations period, visit www.tricare.mil/shutdown. If you have a medical emergency, please call 911.

10/01/2025

Due to the government lapse in appropriations, we won’t respond to messages or comments on this platform. We’ll resume normal activity when the federal government resumes business as usual. If you have a medical emergency, call 911. For information about TRICARE coverage during the lapse in appropriations period, visit www.tricare.mil/shutdown.

Call 501-987-1285 or visit littlerock.tricare.mil to learn about changes to our office hours or services during the government lapse in appropriations.

09/17/2025

𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞: 𝐅𝐚𝐦𝐢𝐥𝐲 𝐇𝐞𝐚𝐥𝐭𝐡 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

To ensure you continue to receive timely, high-quality care during a period of staffing transitions, TRICARE Prime beneficiaries are authorized to seek Family Health services with trusted TRICARE network providers through Jan. 28, 2026 -- with one important update. To help us coordinate your care, starting Sept. 29, 2025, please call our appointment line at 501-987-8811 before scheduling an appointment with a network provider to check for availability within the Family Health Clinic. This will help facilitate a smooth transition back to the 19th Medical Group for your care as our providers return from deployment. Appointment availability will gradually increase as our team grows.

𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐒𝐭𝐞𝐩𝐬 𝐭𝐨 𝐄𝐧𝐬𝐮𝐫𝐞 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐞𝐝 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞 & 𝐀𝐯𝐨𝐢𝐝 𝐂𝐡𝐚𝐫𝐠𝐞𝐬:

𝐂𝐚𝐥𝐥 𝐅𝐢𝐫𝐬𝐭: Starting Sept. 29, 2025, please call our appointment line at 501-987-8811 before scheduling an appointment with a TRICARE network provider for your routine or acute care needs. We'll check for available appointments within the Family Health Clinic.
𝐏𝐨𝐢𝐧𝐭 𝐨𝐟 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐡𝐚𝐫𝐠𝐞𝐬: To avoid incurring Point of Service (POS) charges, please verify clinic availability before seeking care off base. POS charges will be waived if the Family Health Clinic doesn't have an appointment available when you need one.
𝐔𝐫𝐠𝐞𝐧𝐭 𝐂𝐚𝐫𝐞 𝐑𝐞𝐦𝐚𝐢𝐧𝐬 𝐀𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐥𝐞: This requirement does not apply to urgent care visits. You may continue to seek in-network urgent care services off base without prior authorization.

We appreciate your patience and understanding as we navigate these temporary changes. Your support allows us to continue delivering the care you deserve, and we remain committed to serving you with excellence every step of the way.

𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬?
Please contact the 19th Medical Group Appointment Line at 501-987-8811. We are standing by to support you!

09/09/2025

The 19th Medical Group’s Walk-In Contraceptive Clinic will be closed on Wednesday, September 17th and Wednesday, September 24th, and will resume operations on Wednesday, October 1st.

Thank you for your understanding and commitment to your care.

09/03/2025

❗️Attention Beneficiaries❗️

Please be advised the appointment line will experience downtime on September 3rd, due to a base-wide Active Shooter exercise. The anticipated interruption will be approximately 20-30 minutes. We regret any inconvenience this may cause.

If you require immediate medical attention, please visit your nearest emergency room or call the Nurse Advice Line at 1-800-TRICARE (874-2273), option 1. Our dedicated team is available 24/7 to provide guidance and support.

08/28/2025

The Appointment Line voicemail system is currently undergoing an update, and patients will be unable to leave messages regarding appointment cancellations during this period. We encourage patients to utilize the MHS Genesis Patient Portal to communicate with their medical team.

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