Convoso's cloud-based contact center solution keeps pace with changing regulations and industry best practices to help you maximize ROI while staying compliant. Top Capabilities:
- Lead management automation boosts results and slashes admin time
- Customizable, real-time analytics offer actionable insights to manage your lists and understand your true CPA
- Dedicated product expert helps optimize your dialer for greater ROI, onboards your team, and supports with ongoing coaching
Features to dial smarter, not harder:
- Multiple dialing modes (predictive, power, preview)
- Lead follow-up automation
- Omnichannel capabilities {voice, SMS, email, virtual assistant)
- Customizable real-time analytics
- Superior lead recycle/redial logic
- Tools to avoid call blocking & flagging
- Rotating local caller IDs
- Smart voicemail drops
- Virtual agent
- Quick disposition
- Dynamic guided agent scripting
- Skill-based / state-based routing
What it means for you:
- Boost your connection and contact rates
- Understand your true CPA/ROI at a list level
- Slash wrap-up time
- Reduce labor and training costs
- Get more conversions with fewer leads
- Dialing strategies and tools to maintain compliance and avoid call blocking
Markets we serve:
Insurance, Mortgage, Solar, Home Services & Improvement, Healthcare, Credit Repair, Debt Settlement, Higher Education, Non-profit, and more
3rd Party Integrations:
Leadspedia, DNC.com, Jornaya, TrustedForm, ActiveProspect, Balto, SalesForce, and more
