05/05/2022
Location:
Shift Assignment/Hours: Variable/First Shift Hours
Reports to: Hospital Director over Pain Management, and PMG Regional Director of Operations
Date:
Summary Objective
This position is responsible for the direct and indirect care of pain management patients on a day to day basis, including hands-on patient care in both clinic and procedures. The clinic manager is responsible for planning, organizing, and directing the specialty staff under their charge, as well as developing and monitoring quality improvement issues and assuring competent staff members can meet patient needs.
This position will require you to leverage excellent communication skills to build credibility, develop relationships, and navigate team leadership to deliver strong operational performance and provide high quality clinical care.
Essential Functions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Primary responsibilities include but are not limited to:
• Manage pain management center daily operations and communicate effectively with the PMG Regional Director of Operations per company and hospital client standards and as needed to ensure expectations are met and exceeded.
• Effectively manage pain clinic staff and providers to follow the performance expectations for reaching the key performance indicators (KPls) for a sustainable program: market capture goals, seeing four patients per hour, reaching 30% procedure ratio, and completing time out and chart audits to monitor quality of care.
• Review clinic performance and employee performance in conjunction with hospital and PMG evaluation processes.
• Deliver strong operational performance by ensuring compliance with hospital policies and procedures, as well as state and federal regulations related to healthcare operations and labor regulations.
• Prepare and maintain policies and paperwork for the pain management center.
• Manage and direct clinical staff to continuously monitor and maximize daily schedules to ensure full schedule utilization to reach the KPI goal of seeing 4 patients per hour and new patients per day goal.
• Collect and manage all data required by contractual agreements to include input of Quality,
Exception and Compliance Metrics, and complete the entry of daily statistics in a timely manner as directed by the Regional Director of Operations.
• Establish and maintain effective and open communication and relationships with Patients, Clinic Staff, Hospital Leadership and PMG Regional Director of Operations and Providers.
• Support organizational strategic initiatives and goals while driving to achieve desired departmental results.
• Escalate clinic issues, concerns, and problems in a proactive and timely manner to Hospital Leadership and PMG Regional Director of Operations
• Demonstrate a solid understanding of meaningful financial and operational metrics driving clinic performance.
• Display commitment to ongoing training and professional growth, and attend required educational programs.
• Develop clinic forecasts and communicate deviations to Hospital Leadership and PMG Regional Director of Operations. Use resources judiciously.
• Work with PMG Regional Director of Operations to lead recruitment and development of competent, qualified staff commensurate with defined job responsibilities; ensure high performance and employee engagement.
• Work with PMG Regional Director of Operations to ensure that staff is oriented, trained and the competence of staff is assessed, maintained, demonstrated, and improved continually.
• Participate in and lead marketing efforts through hospital and PMG marketing resources to reach KPI market capture goals.
• Support PMG with research, development, and introductions to new client opportunities within targeted regional market.
• Responsible for other activities as deemed necessary by Hospital and PMG administration.
• Prioritize a wide variety of tasks, make decisions, meet tight timeframes, adjust to unexpected or unscheduled demands, and revise work accordingly.
• Adheres to attendance policy, and documents absences, occurrences, and tardiness for staff members.
• Assist with all Clinic & OR duties as needed
Experience and Requirements
Licensure/Certification/Registration (Required}
• Current State license as a Registered Nurse
• BLS & ACLS certification Education
• Graduation from an accredited school or college of nursing (required)
• BSN preferred Experience & Qualifications (required}
• Two years' experience as a clinical nurse and in office management in a hospital environment - preferred experience in surgery, pre-op, PACU, ER, cardiac care, or critical care
• Computer proficiency and technical aptitude to utilize programs such as Microsoft Office and Excel
• Excellent organizational skills
