06/24/2021
Philips Respironics a week ago sent a letter out to us regarding a recall of a number of their devices. As of Tuesday, Life DME followed the process as requested by Philips Respironics in registering all equipment that are with patients.
Based on the information given to us Philips Respironics will be in contact with our patients accordingly to schedule a repair or replacement for the equipment that has been identified as part of the recall.
We encourage patient’s who have equipment over 5 years to reach out to Life DME at 219765-1296 ext 109 to see if they qualify for a new CPAP.
Moreover, if a patient would like we encourage them to go to the following web site to see if they can expedite the process of getting a replacement at
https://www.philips.com/src-update
On the right column of the site is a registration link or they can call the following number:
877-907-7508
We regret of the inconvenience this might have on our patients who use these devices and hope by working together we will get through this together.
The recall notification (U.S. only) / field safety notice (International Markets) advises patients and customers to take the following actions:
For patients using BiLevel PAP and CPAP devices: Discontinue use of affected units and consult with physicians to determine the benefits of continuing therapy and potential risks.
For patients using life-sustaining mechanical ventilator devices: DO NOT discontinue or alter prescribed therapy, without consulting physicians to determine appropriate next steps.
Philips is recommending that customers and patients halt use of ozone-related cleaning products, and adhere to their device Instructions for Use for approved cleaning methods.
