02/06/2026
Last month we had the chance to bring together the majority of our team in our Milwaukee office to get aligned and sharpen our strategy around one shared focus for 2026: Elevate Experience.
We spent time aligning across teams on how we can continue to raise the bar for the experience we deliver to our members and partners. From how we show up, to how we communicate, to how we advocate every step of the recovery journey, the goal is simple: deliver an experience that feels thoughtful, seamless, and truly supportive when it matters most.
Just as important, we made time to connect outside of the office and build stronger relationships with our remote teammates. Elevating the experience starts internally, and it was a reminder that how we work together directly impacts how we serve others.
A special congratulations to Manny Lara, our Golden Shield Award winner. This award recognizes teammates who consistently live our values, and Manny exemplifies what it means to elevate the experience through how he shows up for our team.
Grateful for this group, proud of the culture we’re building, and energized to elevate the experience in 2026.