04/04/2026
Here are a few basic tips to facilitate more positive interactions:
1. Approach your person from the front so they are not startled to see or hear you.
2. Position yourself at their level to avoid towering over them
3. Smile to convey that you are happy to see them (fake it till you make it if needed).
4. Use a calm, pleasant tone (I call this my kindergarten teacher voice).
5. Match their mood to validate their feelings (if they are sad, don’t bounce in like a cheerleader for example).
Refining our presence is the first step to approaching a potentially challenging situation.