08/22/2025
A day in the life of an Operating Director in Home Care:
The phone starts ringing before the coffee is even made.
A caregiver can’t make their shift. A family is worried. A scheduler is scrambling.
By 10 a.m., I’ve already worn five hats—
supporter, problem-solver, cheerleader, counselor, and strategist.
The day is a blur of meetings, assessments, phone calls, urgent schedule changes, and marketing visits.
I walk into a client’s home for an assessment, listening to their fears about aging
and I walk out determined to build a plan that eases their family’s burden.
I hear complaints before I hear “thank you.”
I’m calm in front of my team, even when the stress is heavy enough to break most people.
Lunch is usually in the car on the go or at my desk, cold by the time I remember it’s there.
The phone never really stops.
Evenings don’t mean the day is done.
The phone is still on, 24/7.
A call-out at 10 p.m. doesn’t mean frustration—it means shifting into action.
And yet… despite the chaos, the exhaustion, and the never-ending demands,
I keep showing up.
Because in between the fires and the frustrations, there are moments:
A client smiling because they get to stay in the home they love.
A family finally exhaling because someone is there to help.
A caregiver finding purpose in the work they do.
That’s the paradox of being an Operating Director in home care.
It’s the hardest job I’ve ever loved.
So if you know someone in this role—thank them.
We don’t hear it often, but it means more than you know.
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