09/16/2025
Know When To Get Emergency Care vs. Urgent Care
Both emergency rooms and urgent care clinics can help you with a medical issue. But they’re different and serve your needs in different ways.
When to get emergency care
Emergency care means care for an illness or injury that threatens your life, limb, sight, or safety. If you reasonably believe you have an emergency, always call 911 or your international emergency number. Or, go to the nearest emergency room.
When to get urgent care
Urgent care is for medical issues that aren’t emergencies, but still need attention within 24 hours—for example, a high fever or a sprained ankle. Urgent care providers help with issues that can’t wait for a regular appointment but aren’t so bad that you need to go to the emergency room. Urgent care clinics are often open late and can help with health problems that need care but aren’t life-threatening.
Remember, emergency rooms are for serious problems that threaten your life, limb, sight, or safety. Urgent care clinics help with less serious problems that still need immediate attention.
The MHS Nurse Advice Line (1-800-TRICARE / 1-800-874-2273) is always available to help you decide where to go. Your PCM teams are also able to help with plan of care questions through the Appointment Line 701-723-5633 during open hours.
REMINDER: ACTIVE-DUTY MEMBERS NEED A REFERRAL FOR URGENT CARE- this can be completed with a simple call to the Medical Group Appt Line or the Nurse advice line to discuss your symptoms.
Retirees and all family members do not need a referral for Urgent Care, but please ensure you go to a covered network provider-see link below.
There is also a Pharmacist-Managed Cough & Cold Clinic.
Hours of Operation: Walk-In 0730 to 0930 hours, Mon-Fri, except during MDG closures.
WHO: Patients who have their primary care provider assigned at the MDG. You must be over the age of 6 with cough and/or cold/respiratory complaints and desire over-the-counter type medication for symptom relief.
NOT ELIGIBLE:
--PRAP/FLY/MOD STATUS
- If you have been sick for more than 7 days, require quarters, have asthma or COPD, pregnant/breastfeeding, Temp >100.4 for 3 days or more, immune deficiency or HIV, history of spleen injury or removal
Source: https://newsroom.tricare.mil/News/TRICARE-News/Article/3915332/unlock-your-health-by-knowing-when-to-get-emergency-care-vs-urgent-care
Emergency Care | TRICARE: https://tricare.mil/GettingCare/Appointments/Emergency
Urgent Care | TRICARE : https://tricare.mil/CoveredServices/IsItCovered/UrgentCare
MHS Nurse Advice Line: Welcome to MHS Nurse Advice Line Beneficiary Portal: https://mhsnurseadviceline.com/home
West Provider Directory: https://triwest.healthsparq.com/healthsparq/public/ #/one/city=&state=&postalCode=&country=&insurerCode=TRIWEST_I&brandCode=TRIWEST
Both emergency rooms and urgent care clinics can help you with a medical issue. But they’re different and serve your needs in different ways. When you or a family member needs medical care quickly,