What are the opening hours?

Monday 9am - 6:30pm Tuesday 9am - 6:30pm Wednesday 9am - 6:30pm Thursday 9am - 6:30pm Friday 9am - 6:30pm Saturday 9am - 6:30pm Sunday 9am - 6:30pm

LaborFirst

LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members.

Our personalized service model drives cost efficiencies while improving member engagement, satisfaction, and outcomes. For 20 years, LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members. No organization serves the unique needs of Labor like LaborFirst. LaborFirst serves 450+ groups and over 375,000 Medical and Pharmacy

lives across all 50 states. Our clients are hundreds of labor unions, public sector entities, higher education, and commercial organizations. We partner with all major national health carriers, and brokers and consultants, to drive value and improve outcomes for plan sponsors and their members.

04/23/2026

One of the things we’re most proud of at LaborFirst is the way our Advocates care for the members they serve. Healthcare can be confusing and overwhelming. Our Advocates are there to guide members through their benefits, answer questions, resolve issues, and provide the kind of support that builds trust over time. It’s this human connection — paired with deep expertise — that makes healthcare navigation and advocacy so meaningful for the retirees and families we support every day.

04/15/2026

A well-deserved weekend celebrating our amazing Service Team at LaborFirst. We spent time recognizing the impact they make every day—while also taking a step back to enjoy some great moments together in the office and in Atlantic City.

Hard work, great people, and a little fun along the way—exactly what it’s all about!

04/13/2026

Last week at LaborFirst, we hosted our Annual Service Awards. This special tradition celebrates the heart of our company: our Service Team, who serve members and clients nationwide as problem solvers, trusted guides, benefits experts, patient listeners, and compassionate advocates. From the highest NPS scores, to most time spent assisting members, we recognized individuals who go above and beyond every single day. To our entire Service Team, thank you for putting our members and clients first. We see it, and we’re grateful.

04/07/2026

At LaborFirst, our Advocates stand beside members when they need support the most. One recent case involved a member who had experienced a terrible accident and medical malpractice. While recovering, she received large medical bills after claims for her surgery and rehabilitation were denied. Our Advocate worked with her through multiple levels of appeal, continuing to fight the denials even as the process became more complex. Eventually, the case advanced to an Administrative Law Judge hearing through the Medicare appeals process. The member won her appeal. The relief she felt, and the gratitude she shared with the Advocate who stood by her throughout the process, is something our team will never forget.

03/26/2026

LaborFirst Advocates, like Jennifer, are committed to guiding retirees through their health benefits, ensuring they experience the joyful, worry-free retirement they've earned.

03/24/2026

In 2025, our Service team handled 653,924 total calls. More than half (444,475) were our team proactively making outbound calls on behalf of members and clients—contacting providers’ offices, insurance carriers, pharmacies, and government agencies—to resolve complex issues and coordinate care. We take ownership of any member issues or concerns, placing the workload of problem-solving onto our own shoulders to free up resources for our clients and give members the stress-free healthcare experience they deserve.

02/11/2026

We’re honored by the incredible feedback from our clients—it’s what drives us to keep delivering top-tier service every day. Knowing the meaningful impact we make on navigating the healthcare landscape, saving time, reducing costs, and improving member health and wellbeing inspires us to go above and beyond.

02/03/2026

LaborFirst has been recognized as a Silver winner in the 20th annual Stevie® Awards for Sales & Customer Service!

The 2026 competition received more than 2,100 nominations from organizations in 41 nations. It’s an honor to join the list of prestigious winners, including Adobe, Lenovo, Samsung Electronics, and many others. View the full list of winners here: https://bit.ly/49Obp02

01/15/2026

Ready to make a difference? Join our team dedicated to supporting members with exceptional service and care. Explore job openings and apply today: https://bit.ly/3Zdtn5W

01/08/2026

LaborFirst Advocates, like Dianna, are committed to guiding retirees through their health benefits, ensuring they experience the joyful, worry-free retirement they've earned.

Discover how personalized advocacy can truly enhance the lives of retirees: https://bit.ly/4qYfSTN

12/19/2025

Happy Holidays from all of us at LaborFirst! Wishing you joy, peace, and meaningful moments with those closest to you. We appreciate you being part of our story this year. Here’s to a wonderful and promising year to come!

12/17/2025

December is the season of giving and for the 10th year, our team has collected toys for the Burlington County Chapter of Marine Toys for Tots Foundation—an organization that supported over 82,000 children in Burlington County, last year alone.

Big shout out to Gian Ricchezza for championing this tradition from day one and for bringing the holiday spirit every single year!

Thank you to everyone who contributed to this meaningful tradition❤️

Address

1000 Midlantic Drive, Suite 100
Mount Laurel, NJ
08054

Opening Hours

Monday	9am - 6:30pm
Tuesday	9am - 6:30pm
Wednesday	9am - 6:30pm
Thursday	9am - 6:30pm
Friday	9am - 6:30pm
Saturday	9am - 6:30pm
Sunday	9am - 6:30pm

Website

https://laborfirst.com/

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Our Story

We are a full-service Retiree Benefit Manager, providing a customized healthcare benefit solutions and member advocacy services exclusively for retirees.

With membership spanning across all 50 United States, we are the only Retiree Benefit Manager that solely services the union retiree healthcare marketplace. We proudly handle the retiree health benefit and service needs of both multi-employer and public sector plan sponsors and their retired participants.

We believe that all clients have different needs that require unique & innovative solutions. It is our mission to get to know you and custom tailor our service for your organization.