Empathy

Empathy Transforming the way people plan for and navigate life’s toughest moments, one family at a time.

A will and a trust both exist to protect what you leave behind, but the difference between them matters more than most ...
04/03/2026



A will and a trust both exist to protect what you leave behind, but the difference between them matters more than most people realize.

A will is a legal document that outlines how you want your assets distributed after you die. It only takes effect at death, and it goes through probate — the court-supervised process that can take months and become part of the public record.

A trust, on the other hand, takes effect as soon as it's created. Assets held in a trust pass directly to beneficiaries without going through probate, which means faster access, greater privacy, and often significantly less stress for the people you leave behind.

So which one is actually needed? For many people, the answer is both.

A will covers assets not held in a trust and allows you to name guardians for minor children, something a trust cannot do. A trust handles the distribution of specific assets outside of probate and can offer more control over how and when beneficiaries receive what is left to them.

The right structure depends on your family, your assets, and your wishes. What's consistent is that having a plan in place makes an enormous difference for the people tasked with carrying it out.

Empathy is here to enable the facilitation of comprehensive, legally compliant legacy plans, and guides families through every step when it matters most.

The expectations employees bring to work have changed. Benefits strategies need to change with them.Support cannot live ...
03/30/2026

The expectations employees bring to work have changed. Benefits strategies need to change with them.

Support cannot live only in a handbook or a policy portal. It has to show up in the moments that shape how people actually experience work and life.

Our latest research explores what today’s workforce is asking for and how employers can respond in meaningful ways.

Read the full report and see what it takes to build benefits that truly show up when it matters most: https://empthy.co/3ZUxaWi

Probate has earned a reputation with those who know the ins and outs of it. And if you don't, you're 100% not alone.Pro...
03/27/2026



Probate has earned a reputation with those who know the ins and outs of it. And if you don't, you're 100% not alone.

Probate is the legal process that happens after someone dies. A court validates the will (which 69% of the time, there isn’t one), appoints an executor, and oversees the distribution of assets. Although it's designed to protect families, in reality, it often slows them down through one of their worst possible moments.

The process looks different depending on where you live. For example, probate rules in the US change significantly state by state. Some have simplified processes for smaller estates, while others are far more complex. In the UK, it follows a similar structure but operates under its own distinct set of rules and timelines.

What's consistent across all of them: the paperwork, the waiting, and the burden on the person left to manage it all.

According to research from our Grief Tax Report, executors spend an average of 20 months settling a loved one's affairs — and more than two-thirds couldn't access essential documents when they needed them most.

Processes like this run more smoothly when the right documents are already in place.

The gap between a difficult probate experience and a manageable one often comes down to what was planned before, and who's there to help navigate after.

Empathy exists for exactly these moments. Supporting families in putting the right plans in place and guiding beneficiaries through every step of the process when the time comes, so families can move forward with confidence, even in the hardest moments.

The Great Wealth Transfer isn’t breaking down because of paperwork, and it’s not because families don’t care. The real b...
03/25/2026

The Great Wealth Transfer isn’t breaking down because of paperwork, and it’s not because families don’t care. The real blockers are harder to see, and harder to solve.

Uncover 3 invisible barriers shaping what actually gets passed on (and what doesn’t)—and what it means for advisors and institutions.

Download the full report: https://empthy.co/3NoZAoP

Everyone is talking about the Great Wealth Transfer. Almost no one is ready for it.$124 trillion is expected to change h...
03/19/2026

Everyone is talking about the Great Wealth Transfer. Almost no one is ready for it.

$124 trillion is expected to change hands by 2048. Every major institution has a plan for capturing it. Most assume it’s a given.

But is it?

We surveyed thousands of families and financial advisors across the US, Canada, and the UK to understand what’s actually happening beneath the headlines.

What we found is not a seamless transfer of wealth. It’s a system under strain.

Timelines are far closer than the industry believes. Most families expect wealth to transfer within the next decade, with an average timeline of just seven years.

And yet, families are deeply underprepared. Fewer than one-third have formal estate plans in place. Only 28% expect the transfer to go smoothly. 93% say current challenges, from healthcare costs and caregiving burdens to everyday living expenses, are actively impacting and eroding the wealth that’s supposed to get passed on.

97% of advisors recognize the transfer is coming, but most are not adjusting their approach. 56% describe themselves as only somewhat or minimally prepared and indicate they lack the tools and service models needed to guide families through complexity, engage the next generation, and build durable relationships that actually retain both clients and assets.

At the same time, technology is emerging as a decisive lever. Nearly half of families using digital estate planning tools report greater confidence, stronger communication, and say they are more likely to trust — and stay with — advisors who offer them.

Our new report, The Hidden Barriers to the Great Wealth Transfer, breaks down where the risks are, where the opportunity lies, and what forward-thinking institutions can do differently to capture this defining moment.

📊 Download the full report here: https://empthy.co/4rEyMyQ

For the first time in history, women are on track to become the world's primary wealth inheritors — and it's reshaping t...
03/08/2026

For the first time in history, women are on track to become the world's primary wealth inheritors — and it's reshaping the future of money, power, and opportunity.

An estimated $124 trillion is expected to change hands globally in the coming decades, with women set to inherit nearly 70% of it. And yet, women are still largely left out of financial conversations.

Data from our upcoming research shows that women are 2–3x more likely than men to be unaware of or uninvolved in their family's financial and legacy plans. That's not just a gender gap. That's a systemic blind spot with real consequences for real families.

This International Women's Day is the perfect time for advisors, financial institutions, and workplace leaders to start addressing this gap. Not just for equity's sake, but because female affluence is the future — and ensuring women are part of the conversation is key to shaping it.

When women are part of financial conversations, the industry moves forward. Advisors, institutions, and employers all have a role to play in closing this gap — and in being ready for the clients and families of the future. When advisors and institutions create space for women and spouses to be part of the conversation, it makes a real difference when it matters most. And for employers — supporting employees means supporting their whole lives, including helping their families feel informed and prepared.

The workplace benefits landscape is at a crossroads.For decades, benefits were built on the assumption that work and lif...
02/24/2026

The workplace benefits landscape is at a crossroads.

For decades, benefits were built on the assumption that work and life are separate. Health insurance, retirement plans, and wellness perks were designed for predictable needs, not for the moments when life truly disrupts everything.

That assumption is collapsing.
Our research spans 4,000 employees and 1,500 employers across North America and the UK to understand how benefits are evolving and where they are falling short. What we found is a clear shift in expectations. Employees no longer view benefits as transactional. They expect employers to show up during life’s hardest yet often overlooked moments, including loss, serious illness, caregiving, and pregnancy loss.

Employers feel this too. Nearly 80% plan to increase benefits budgets in 2026, yet fewer than half believe their offerings actually meet employee needs. The result is a growing gap between investment and impact, with real consequences for retention, engagement, and trust.

One area stands out: bereavement and grief support.
95% of employees value it.
84% of employers plan to expand it.

Intent and need are aligned, but ex*****on often is not.

This is not just an HR challenge. It is a resilience challenge. Organizations that support people through life’s hardest moments do more than retain employees. They earn loyalty and build stronger teams.

This report explores what is changing, what is missing, and how employers can close the gap.
📊 Read the Workplace Benefits Report: https://empthy.co/46pLJEZ

02/18/2026

At any given moment, someone’s life is changing, in a way they didn’t choose.

Some are grieving the loss of a person they love.
Some are learning what it means to live with a disability or chronic illness.
Some are stepping into the role of caregiver.
And others are trying to plan ahead, hashing through the complex discussions and decisions that come with preparing for the hard moments.

We started Empathy around the universal challenge and truth of loss: grief is made harder by logistics, and logistics are made harder by grief. But what was missing was a universal solution. One that blends modern technology with real human guidance to bring clarity and structure when people need it most. So we built our first product, Loss Support, to do exactly that.

Since then, we’ve expanded our platform to support people through more of life’s most consequential moments, where emotional and practical burdens intersect. By working with financial institutions and partners across insurance, wealth, and workplace benefits, we’re there for more families, increasing access and deepening impact in even more moments of truth.

As we grow across geographies, products, and partners, our north star remains the same: to build a more resilient society, one hard moment at a time; one where people aren’t pushed to move on, but have the support and strength to move forward.

We’re just getting started. And today, we’re sharing how it all began and where we're headed next: https://empthy.co/4ruqdr2

02/13/2026

Advisors have a unique opportunity to build generational loyalty by supporting their clients through more than just transactions. And Andres Mazabel, Head of Estate Planning Solutions at Empathy, is here to tell you how.

We are just 1 week away from our Great Wealth Transfer Webinar! Register here: https://empthy.co/3YT76dy

Don't miss this conversation on February 19th, featuring Andres Mazabel, Head of Estate Planning Solutions, and Silvia G...
02/06/2026

Don't miss this conversation on February 19th, featuring Andres Mazabel, Head of Estate Planning Solutions, and Silvia Gianni, Senior Director of Insurance and Wealth Solutions at Empathy, on the Great Wealth Transfer.

We’ll explore what this shift means for individuals, advisors, and families, and offer practical guidance on how to prepare with confidence.

Secure your spot: https://empthy.co/3YT76dy

02/04/2026

At any given moment, someone on your team may be receiving the hardest phone call of their life. The death of a loved one brings both emotional and practical overwhelm — and it doesn’t pause at 5 p.m.

As a leader, supporting your people means caring for their whole selves, not just their work hours. Providing resources, flexibility, and genuine empathy builds trust, loyalty, and resilience, and ultimately strengthens your team’s ability to show up, both mentally and physically.

Explore mindfulness tips and resources in the Empathy app from our expert Eve Lewis — tools that can help your team process difficult moments and build resilience.

02/03/2026

You may be hearing a lot of conversations about the Great Wealth Transfer and wondering what it actually has to do with you. The answer is simple: when this much wealth changes hands, families are navigating far more than financial decisions. They are also facing complex emotional and legal realities.

Without proper planning, assets can be lost, family conflict can arise, and legacies may not reach the people or causes that matter most.

Join our webinar on February 19 moderated by Gianni, Senior Director of Insurance and Wealth Solutions at Empathy, to learn how to prepare yourself or the people you support for what’s ahead. Register now: https://empthy.co/3YT76dy

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