Hospitality Quotient

Hospitality Quotient How you make your customers feel when they use your products and services is what sets your business apart.

Hospitality Quotient™ is a learning business from Danny Meyer’s Union Square Hospitality Group (USHG), which includes some of the country’s most highly acclaimed and popular restaurants, renowned for their signature brand of hospitality. Following years of requests for the company’s recipe for success, Danny Meyer's Union Square Hospitality Group created Hospitality Quotient (or HQ) to help leaders in all industries transform their businesses through the power of hospitality. HQ’s curriculum focuses on enriching both your customers’ and your employees’ experiences with the ultimate goal of turning your customers into “regulars,” and earning your business favorite-in-category status. In addition to public classes held at HQ’s headquarters in New York City, HQ offers inspirational speaking engagements with thought leader Susan Reilly Salgado.

"Authentic hospitality ensues when the human acts actually come from a true sense of thoughtfulness." - Danny Meyer's wo...
05/05/2015

"Authentic hospitality ensues when the human acts actually come from a true sense of thoughtfulness." - Danny Meyer's words to live by!

If you want to think of yourself as the smartest guy in the room (as I sometimes do) when the subjects of customer service, company culture, and hospitality come up, you’d better be sure the room in question doesn’t include Danny Meyer. Danny Meyer has few equals when it comes [...]

04/28/2015

Want to learn more about Conscious Capitalism? Want to meet like minded folks in our New York community? Conscious companies provide outstanding products and services and deliver superior shareholder returns. They also: Build great workplaces for employees to fulfill their dreams Forge lasting win…

The hiring updates continue! We're looking for an Analyst and an Instructional Designer to join our rapidly growing team...
04/22/2015

The hiring updates continue! We're looking for an Analyst and an Instructional Designer to join our rapidly growing team.

It Starts With You Interested in being a part of a passionate, growing team with an employee-first culture? Explore our open positions to get the conversation started.

Could you be our next Operations Associate? HQ is growing & we are looking for passionate people to join our team!
04/21/2015

Could you be our next Operations Associate? HQ is growing & we are looking for passionate people to join our team!

Hospitality Quotient, USHG's organizational consulting business is seeking an enthusiasticOperations Associate to join our team!

Incredibly proud of our founder Danny Meyer for being one of Time's 100 Most Influential People. We can attest, he is "D...
04/16/2015

Incredibly proud of our founder Danny Meyer for being one of Time's 100 Most Influential People. We can attest, he is "Dining's Best Boss" indeed!

Dining's best boss

HQ is growing! We're   an Associate to join our team of 51%ers.
04/09/2015

HQ is growing! We're an Associate to join our team of 51%ers.

HQ Associates wear many hats. The Associate role is an apprenticeship in our consulting and training model – such that Associates will work side-by-side with Client Advisors and other Associates to learn HQ’s strategies, models, philosophies, operations, and culture. HQ’s Client Advisors act as mana…

We love to see a health organization that is truly on the patient's side. Iora Health is ready to scale and share their ...
03/30/2015

We love to see a health organization that is truly on the patient's side. Iora Health is ready to scale and share their strong company culture with the country, and we're rooting for them!

An innovative practice hopes its patient-centered methods will work on a national scale, allowing it to expand without losing effectiveness.

See how peer-to-peer coaching in team meetings can create more opportunities for feedback & a more collaborative culture...
02/25/2015

See how peer-to-peer coaching in team meetings can create more opportunities for feedback & a more collaborative culture.

Because you win or lose as a team.

There is an art to conducting a great employee review, and Susan shares the secret via Inc. Magazine.
02/12/2015

There is an art to conducting a great employee review, and Susan shares the secret via Inc. Magazine.

How feedback done right can create the best possible dialogue and outcome.

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24 Union Square E
New York, NY
10003

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