05/05/2015
"Authentic hospitality ensues when the human acts actually come from a true sense of thoughtfulness." - Danny Meyer's words to live by!
If you want to think of yourself as the smartest guy in the room (as I sometimes do) when the subjects of customer service, company culture, and hospitality come up, you’d better be sure the room in question doesn’t include Danny Meyer. Danny Meyer has few equals when it comes [...]