WCHServiceBureau

12/18/2025

How WCH Evolved Internally Over 25 Years (In Numbers)

Twenty-five years of results don't happen by accident. They happen through continuous evolution, investment, and growth. Here's what 25 years of internal development looks like at WCH — by the numbers.

The Growth Story:
Team Evolution From a small, dedicated group to a specialized workforce spanning billing experts, credentialing specialists, audit professionals, and support staff. Each person trained not just in processes, but in the WCH philosophy: excellence, every time.

Technology Investment Hundreds of thousands of hours invested in system upgrades, software integration, security enhancements, and automation — all while maintaining the human expertise that makes us different.

Training & Development Tens of thousands of training hours ensuring our team stays ahead of every regulatory change, every payer policy update, every industry shift. Continuing education isn't optional here — it's foundational.

Claims Processed Millions of claims processed over 25 years. Each one representing a physician's work, a patient's care, and a practice's revenue. Each one handled with precision and accountability.

Credentials Maintained Thousands of provider credentials secured and maintained across multiple payers, states, and specialties. The invisible backbone that keeps practices operational.

Payer Relationships Decades of relationship-building with major payers, understanding their systems, their people, their processes. This institutional knowledge is irreplaceable.

Client Retention Industry-leading retention rates with partnerships spanning 10, 15, even 20+ years. You can't buy that kind of loyalty — you earn it, one day at a time.

System Uptime 99.9%+ operational reliability. When your practice needs us, we're there. Always.

What These Numbers Really Mean:
Behind every metric is a decision: to invest in people, not just technology. To prioritize quality over shortcuts. To build for the long term, not the quick win.

These numbers don't just show growth — they show commitment. Commitment to being better this year than last year. To serving you more effectively. To never being satisfied with "good enough."

The Number That Matters Most: 25

Twenty-five years of showing up. Twenty-five years of evolving. Twenty-five years of proving that operational excellence isn't a goal you reach — it's a standard you maintain.

Here's to the next evolution.

12/18/2025

Mental Health Billing Alert: Are You Compliant?

WCH's Director of Operations, Olga Khabinskay, just published in Medical Economics on the #1 billing mistake destroying mental health practices: improper "incident to" billing.

The risk: Payers are using AI to flag noncompliant practices. One mistake = audits, denials, recoupments.

Critical requirements:
Physician must establish initial treatment plan
Ongoing supervision—not just "sign and disappear"
Documentation must prove medical necessity
Telehealth rules have changed post-pandemic

70% of practices handle mental health claims. How many are doing it right?
Read Olga's compliance roadmap:

https://www.medicaleconomics.com/view/incident-to-billing-in-mental-health-what-physicians-and-other-clinicians-need-to-know-about-compliance-and-reimbursement

Navigate complex Medicare rules and payer requirements to protect your practice from audits and maximize reimbursement

12/17/2025

A concise overview of MedPAC’s 2027 recommendations highlighting how below-inflation payment updates exacerbate the reimbursement crisis, threaten practice sustainability, and limit patient access.

https://insights.wchsb.com/2025/12/17/medpacs-2027-medicare-payment-recommendations-analyzing-the-reimbursement-crisis-facing-american-physicians/

12/16/2025

Thank You, Physicians — 25 Years With You

Twenty-five years doesn't happen without you.

Not for us. Not in this business. Not with the trust you've placed in us.

To Every Physician Partner:

You trusted us with something most companies never touch — your practice's financial lifeline. Every claim we process, every credential we maintain, every audit we navigate directly impacts your ability to keep your doors open and care for patients.

That's not just business. That's responsibility. And you've given us that responsibility for 25 years.

Thank You for Teaching Us

You taught us what matters: not just accuracy, but speed. Not just compliance, but communication. Not just processing claims, but understanding the pressures you face every single day.

You taught us that a phone call matters. That transparency matters. That when something goes wrong, honesty matters more than excuses.

Every conversation, every question, every challenge you brought to us made us better. You didn't just hire us — you shaped us.

Thank You for Your Loyalty

Some of you have been with us for 15 years. Some for 20. A few remarkable partnerships span nearly our entire history.

You could have left. At any point, you could have chosen differently. But you stayed — not because you had to, but because we earned it.

That loyalty is humbling. It's also the greatest validation we could ever receive.

Thank You for Your Trust

In an era of consolidation, many of you chose to stay independent — and chose us to help you do it. You trusted that we could give you the operational backbone you needed to compete, to survive, to thrive on your own terms.

That trust drives everything we do. Every system we build, every process we refine, every standard we raise — it's all in service of being worthy of what you've given us.



Twenty-five years is just the beginning. Healthcare will keep changing. Regulations will keep evolving. Challenges will keep coming.

But one thing won't change: our commitment to you. To your practice. To your independence. To your success.

Thank you for 25 years of partnership. Here's to many more years of serving you with the excellence you deserve.

With deep gratitude, The WCH Team

12/15/2025

What '25 Years of Results' Means to Us

"25 Years of Results" isn't just our anniversary tagline — it's our value code. Every word matters. Let us break down what this phrase truly represents at WCH.

"25 Years" = Stability

In an industry marked by disruption, consolidation, and constant change, 25 years represents something increasingly rare: stability you can count on.

We've been here through economic downturns, pandemics, regulatory overhauls, and technology revolutions. When other RCM companies came and went, we stayed. When vendors made promises they couldn't keep, we delivered.

Stability doesn't mean standing still — it means being a constant your practice can build on, year after year.

"Of" = Structure

That small word matters. It represents the framework connecting our longevity to our outcomes.

Twenty-five years of results means we have systems, processes, and structures that work — not just once, not just sometimes, but consistently. We don't deliver results by accident or effort alone. We deliver them through disciplined, repeatable systems refined over a quarter-century.

Structure is what turns good intentions into reliable performance.

"Results" = Compliance-First + Systems Thinking

This is where everything converges. For us, "results" has always meant two things:

Compliance-First Approach: Results don't count if they don't comply. Every claim processed correctly. Every credential maintained to standard. Every audit passed. We don't cut corners to show faster numbers — we do it right the first time, every time.

Systems Thinking: We don't just solve individual problems; we optimize entire revenue cycles. We see how credentialing affects billing, how billing affects collections, how collections affect cash flow. Everything connects. True results come from understanding and improving the whole system, not just its parts.

The WCH Formula:

Stability + Structure + Compliance-First + Systems Thinking = 25 Years of Results

This isn't marketing language. It's our operational DNA.

It's how we've served physicians for a quarter-century. It's how we'll serve them for the next quarter-century, too.

When we say "25 Years of Results," we're not celebrating what we've done. We're reinforcing what we stand for — and what you can always expect from us.

12/14/2025

As winter's hush falls and menorahs flicker to life, we at WCH pause to honor the quiet miracle of Hanukkah—the oil that burned far beyond its measure, a defiant glow against the endless night. In these eight nights, may that light remind you, our cherished partners, of your own enduring spark: the hands that heal, the hearts that hold steady amid the storm of claims and calls. You've kindled hope in countless lives this year; let this season kindle yours. From our family to yours—may peace multiply like those flames, warming the shadows we all carry. Chag Sameach.

12/12/2025

How Working with Physicians Has Changed Over 25 Years at WCH

Twenty-five years in healthcare means witnessing transformation firsthand. The way we partner with physicians today looks dramatically different from 2001 — yet our core mission remains unchanged.

What's Changed:

The Technology Shift

Then: Paper claims, fax machines, phone calls for everything

Now: Real-time portals, electronic claims, instant data access

The speed has increased exponentially. What used to take weeks now happens in days or hours. But here's what we learned: faster technology doesn't mean less human need — it means physicians expect both speed AND expertise.

The Regulatory Complexity

Then: Relatively straightforward billing codes and compliance requirements

Now: Value-based care, prior authorization labyrinths

The learning curve never stops. Every year brings new rules, new requirements, and new challenges. We've had to evolve from billing experts to compliance navigators, helping practices stay ahead of constant change.

The Practice Pressures

Then: Independent practices were the norm

Now: Consolidation pressure, administrative burden, shrinking margins

Physicians face choices our early clients never imagined: sell to a hospital system or fight to stay independent? Our role has expanded — we're not just processing claims, we're helping preserve practice autonomy.

The Communication Evolution

Then: Monthly statements, quarterly calls

Now: 24/7 access, real-time metrics, proactive outreach

Physicians want transparency and control. They don't just want to know what we're doing — they want to see it, understand it, and have input on it.

What Hasn't Changed:

Despite all this transformation, three things remain constant:

Physicians still need a partner they can trust completely

Revenue integrity still determines practice viability

Expertise still matters more than promises

We've adapted to every technological shift, every regulatory change, every industry disruption. But our fundamental approach hasn't changed: listen to physicians, understand their challenges, deliver results that matter.

That's what 25 years has taught us: the landscape will keep changing. Our commitment won't.

12/11/2025

A major federal case in Miami highlights the growing threat of diverted pharmaceuticals in the U.S. supply chain. Two men were sentenced to nearly five years in prison for running a $28 million scheme involving illegally obtained HIV and cancer medications resold to pharmacies nationwide. The case underscores serious risks for patients, pharmacies, and providers — including exposure to adulterated drugs, liability for unknowingly purchasing diverted products, and intensified federal enforcement across the pharmaceutical distribution chain.

https://insights.wchsb.com/2025/12/11/the-growing-federal-crackdown-on-diversion-schemes-what-healt…

12/11/2025

This article outlines why exclusion screening is a zero-tolerance compliance requirement for all healthcare organizations, explaining the dual federal–state obligations under OIG and OMIG, the legal and financial risks of non-compliance, and the operational standards needed to build a defensible monthly screening program. It clarifies how failures can trigger overpayments, civil penalties, False Claims Act liability, and organizational exclusion—and details the protocols WCH uses to mitigate these risks through rigorous verification, documentation, and immediate corrective action.

https://insights.wchsb.com/2025/12/08/zero-tolerance-for-exclusions-essential-oig-and-omig-complian…

12/11/2025

MedPAC’s proposal to raise Medicare physician payments by just 0.5% for 2027 is sparking debate, as practice costs continue to outpace reimbursement. While patient access remains stable, the gap between inflation and payment updates is widening, and the AMA is calling for deeper reforms. Ongoing discussions about site-neutral payments and the future of A-APMs highlight a system in need of more than a minor fix.
https://wchsb.com/healthcare-news/medpacs-modest-physician-payment-proposal-a-bandaid-on-a-widening-wound/

MedPAC’s proposal for a 0.5% boost to Medicare physician reimbursement in 2027 has ignited controversy amid rising costs, inflation pressure

12/10/2025

As the holidays approach, social feeds overflow with curated images of perfect balance and triumph, which often amplifies FOMO (Fear of Missing Out) and exacerbates chronic stress for physicians. This "year-end shadow" erodes the resilience that medical professionals have worked hard to build. Our feature provides a scientific look at how FOMO acts as a burnout accelerant in medicine, along with practical, proven protocols for doctors—from "digital detoxes" to "boundary rituals"—to reclaim their peace during the holiday season.



Read more: https://insights.wchsb.com/2025/12/10/the-year-end-fomo-shadow-when-holiday-lights-cast-the-longest-doubts-for-physicians/

12/10/2025

WCH Insights December 2025: 25 Years of Heart & Hustle!

Unwrap our milestone holiday edition—festive yet fierce, blending 25 years of partnership with must-know updates for your practice. Dive into Anthem's out-of-network drama, Medicaid fraud gaps, AI billing pitfalls, and burnout navigation tips. Plus: 1 AAPC CEU (read & quiz for credit!) & heartfelt reflections on the road ahead.
Snowy vibes, seamless claims wishes, and real talk from our family to yours.

Subscribe now: https://insights.wchsb.com/subscribe/