12/29/2025
If you need a prescription refill, you can request one two different ways: through South Shore Health MyChart and by phone.
We recommend using MyChart for prescription refills whenever possible, as it’s the fastest and most efficient method.
• MyChart: Log in to your MyChart account, click “Send a message,” and choose “Refill a medication.” Once your provider signs your refill, you will receive a message notifying you that the prescription has been ordered and the location of the pharmacy where you can pick it up.
• Phone: Call 781-878-5200 and select Option #4 for prescription refills. You will be prompted to leave a voicemail with specific information. Leave a voicemail with the requested information and the team will begin processing your refill.
Prescription refill requests will be processed within 24-48 business hours.
We ask that patients please refrain from calling the triage line for prescription refills – you will be referred back to the refill line discussed above.