02/19/2026
As digital tools become more embedded in everyday practice, physicians will need to adapt their communication skills for virtual care. Learn more here! š©āāļø
"Building trust, reading subtle cues, and creating a sense of presence can be more challenging when care is delivered through a screen. Yet many physicians are finding that, when used thoughtfully, virtual tools can actually deepen connectionāby meeting patients where they are, reducing barriers to follow-up, and creating more flexibility in how and when care happens. Small changes in communication style, workflow, and technology use can make a meaningful difference in how patients experience virtual visits."
A conversation with Sarah Matt, MD, author of āThe Borderless Healthcare Revolution.ā