12/12/2025
Employee Recognition for ICARE Value – Advocacy
Hannah Mak, Cardiology Nurse Manager, is being recognized by one of our VA Volunteers for Owning the Moment and going above and beyond to assist a in need.
On August 29th, while volunteering at the ACC desk, a veteran mentioned that he thought he had come with a walker that seemed to be missing after his appointments. Hannah overheard and immediately stepped in to help. While our volunteer escorted the veteran to VTS (Veteran Transportation Service), Hannah diligently searched for the walker at Physical Therapy. Although the walker couldn’t be retrieved without the veteran present, Hannah was undeterred. She arranged for the veteran to return, personally ensured he retrieved his walker, and comfortably got him back on his way home.
Hannah’s unwavering dedication to this Veteran’s well-being exemplifies the spirit of our ICARE Values – Integrity, Commitment, Advocacy, Respect, and Excellence.
Thank you, Hannah, for your compassion, advocacy, and commitment to our Veterans' care.