HHPartners: Healthcare Hospitality

11/19/2025

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11/17/2025

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Why Not Now?

Forward-thinking hospitals are discovering that hospitality is not just a “soft skill” but a core business strategy that directly impacts revenue, managed care contracts, market position, recruitme…

10/10/2025

What do you think?
The Business Case for Healthcare Hospitality

1. Market Position & Reputation
o Organizations that provide a consistently positive patient experience gain a competitive edge in their markets. Families often select healthcare providers not only on clinical outcomes but also on trust, communication, and how they are treated. Generational loyalty is difficult to achieve without healthcare hospitality.

o Word-of-mouth and online reviews create generational loyalty, turning positive experiences into long-term brand equity.

2. Recruitment & Retention of Clinical Staff

o Top medical professionals are increasingly drawn to workplaces that prioritize culture and respect.
o A hospitality-centered approach fosters teamwork, reduces burnout, behavioral health concerns, clinical errors and gives staff pride in their workplace. This leads to stronger retention rates and a lower cost of recruitment.

3. Fewer Lawsuits & Reduced Liability Costs

o A significant number of lawsuits in healthcare are rooted in poor communication—not poor medicine.
o Clear, compassionate, and consistent communication with patients, families, and colleagues dramatically reduces risk exposure and legal expenses.

4. Eliminating “Pain Points” Across the Organization
o Long wait times, confusing billing, and breakdowns in communication are the top pain points for patients and staff alike.
o By applying hospitality principles (anticipation, responsiveness, and personalization), organizations can dramatically reduce these friction points—creating smoother operations and more efficient workflows.

Agree?

HHPartners is: Cynthia Ambres, M.D., M.S. + Nancy Sheehan, R.N., J.D. + Connie Schroyer, Ph.D. + Susan Roberts, M.S. + Peter C. Hertsgaard, M.F.A. + Tom McNulty, M.S. (Founder)

10/10/2025

Healthcare Hospitality: A Cultural Advantage for Market Leadership
In a competitive healthcare environment, organizations can no longer afford to focus solely on clinical excellence. Patients, families, and employees increasingly expect a culture of hospitality—one where communication is clear, service is seamless, and human connection is prioritized. Forward-thinking hospitals are discovering that hospitality is not just a “soft skill” but a core business strategy that directly impacts revenue, managed care contracts, market position, recruitment, retention, and long-term success.
Healthcare Hospitality: A Cultural Advantage for Market Leadership

In a competitive healthcare environment, organizations can no longer afford to focus solely on clinical excellence. Patients, families, and employees increasingly expect a culture of hospitality—one where communication is clear, service is seamless, and human connection is prioritized. Forward-thinking hospitals are discovering that hospitality is not just a “soft skill” but a core business strategy that directly impacts revenue, managed care contracts, market position, recruitment, retention, and long-term success.

07/30/2025

"Every picture tells a story, don't it?"
-Sir Rod Stewart
What story does this picture tell?

07/30/2025

What happens if you don't embrace our healthcare hospitality?

Send a message to learn more

07/30/2025

Contact:
Thomas P. McNulty, M.S.
(716) 481-4578
tomsuccess@verizon.net

HHPartners Offers Customized Healthcare Hospitality to Remedy Organizational Pain Points Using Interactive Theater

July 28, 2025. Orchard Park, New York. HHPartners, a national consulting group of veteran healthcare experts plus one Partner who is a seasoned actor, writer, director, and producer have created a healthcare hospitality service using “interactive learning” through “interactive theater”. Founding Partner, Thomas P. McNulty, M.S. recruited Dr. Connie Schroyer, an organizational psychologist from Maryland, Nancy Sheehan R.N., J.D., a healthcare attorney from New York, Dr. Cynthia Ambres, healthcare executive/entrepreneur from California, and Susan Roberts, M.S., a national, multi-disciplinary, healthcare consultant from Florida. McNulty brings a background in hospital and managed care administration, strong behavioral health experience, marketing, and media. He resides in New York.

“The idea began in 2014 when McNulty and Hertsgaard brainstormed bringing a “no heavy lifting” initiative that would unify a healthcare culture designed to address “pain points” that change as industry priorities shift. An educational seminar was held at Hilbert College in Hamburg, New York where more than 150 healthcare providers attended,” stated McNulty. Later that year, they did an “interactive play” for Vanderbilt University Medical School – both presentations were well-received. Initially, Hilbert College wanted to build a Masters program and a $500,000 grant was secured by McNulty from a local foundation, but the Dean took an out of state job and McNulty and Hertsgaard decided to shelve the project for another day. That day came after Covid-19 had such a powerful financial and staffing impact on hospitals.

When Covid-19 decimated the nation and the world, McNulty approached Hertsgaard about resurrecting the initiative. McNulty wanted to create a partner group of healthcare experts with different core skill sets such as marketing, medical, nursing, behavioral health, legal, organizational psychology, recruitment, financial, program development, and interactive theater. HHPartners was born and customized organizational services and Hertsgaard’s patented “interactive learning through interactive theater” were the catalyst to developing the play – performed by professional actors.

“An initial inquiry starts the process followed by an interview to explore current “pain points” and discussions regarding attendance, desired outcomes, data measurements, and healthcare hospitality endurance within the entire organization. Any of the Partners can return to the client to focus on a key area requiring additional support.

HHPartners began booking potential clients and McNulty has reached out to the American Hospital Association and the American Medical Associations. For further information, visit the website: www.hhpartners38@wordpress.com," rel="ugc" target="_blank">www.hhpartners38@wordpress.com, Facebook, and LinkedIn or contact Thomas P. McNulty, M.S. at (716) 481-4578 or E: tomsuccess@verizon.net.

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06/03/2025

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HHPartners offers Healthcare Hospitality using patented, interactive learning and interactive theater to train and coach board members, executives and frontline staff in all areas of service. The end results increase revenue, retention, recruitment, and foster an environment of hospitality the creates enduring impact. Just Imagine!

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Could your healthcare organization benefit from healthcare hospitality? Of course! Not customer service...true healthcare hospitality.

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