04/01/2026
Today I had something happen that, honestly, hasn’t happened in a while.
A client called right before her appointment to say she had driven all the way here, saw the rainbow flags at our clinic, and was no longer comfortable coming in. She asked for a refund.
I called her back, refunded her in full, and spoke with her calmly. I thanked her for being honest. She shared that she felt businesses should “warn people.” I didn’t argue. I simply acknowledged her experience and explained that we do our best to be transparent—our business is listed as an LGBTQIA+ minority-owned company, and our values are reflected in our space and messaging.
But the part that stayed with me most…
I could hear that she was in pain.
And what she was describing is something I help people with all the time. I genuinely believe I could have helped her find relief. I’m also sure she chose us because of our reputation for helping people like her.
We ended up having a respectful conversation. She shared more about what she was dealing with, and I did my best to refer her to practitioners who might feel more aligned with what she’s comfortable with. She thanked me for my kindness, and that’s where we left things.
This is something I believe deeply:
We can be kind to each other and still disagree.
I choose to lead with kindness. Always.
And I also choose to be very clear about what we stand for.
The rainbows in our space are intentional. They’re not decoration—they’re a signal. A signal that people are safe here. That they are seen, respected, and welcomed exactly as they are.
Business ownership isn’t easy. But one of the greatest privileges is being able to build something that reflects your values—both in the clients you serve and the team you cultivate.
And the truth is, I would rather lose money than compromise on creating a space rooted in acceptance, respect, and care for all people.
Even when it means letting go of someone I truly believe I could have helped.
Kindness and disagreement can exist at the same time.
