11/20/2025
We are aware of a recent review shared about Peartree House Assisted Living, and we want to take a moment to speak directly to our families, friends, and community. Please know that in this specific instance, there were restrictions that we as a business did put into place to protect our staff, our other residents, and quite truthfully, the complainant themselves.
Caring for seniors, especially during end-of-life moments, is a privilege we hold with deep respect. We know how emotional, difficult, and sacred these times are for families, and we understand that experiences can feel especially raw during periods of grief.
While we cannot discuss individual situations publicly, we want our community to know this:
We listen.
We learn.
We care deeply about the people entrusted to us.
Every concern shared, whether positive or negative, is taken seriously and reviewed thoroughly. Feedback helps us grow, strengthen communication, and continue providing compassionate, resident-centered care.
To the families who trust us with their loved ones, thank you for allowing us to be part of their lives. Our commitment to dignity, respect, and comfort remains at the heart of everything we do.
If any family member ever has questions or needs support, please know our door is always open.
The Peartree House Assisted Living Team.