01/21/2026
✨ Investing in better care through better communication ✨
This MLK Weekend, the HUP team came together for Clinical Conflict Management training with Penn Medical Ethics & Health Policy. Our Patient Experience, Nursing, and Ethics teams participated in intensive mediation and conflict resolution training—because difficult conversations are opportunities to listen, understand, and collaborate. Better communication = better care for our patients and families.
👏 Thank you to our participants:
Lisa Sator, Aliza Narva, Karen Brooks, Tarskia Chase, Ibrahim Belemou, Tan’Nette Grandberry, Angel Flynn, Renee Burns, & Kevin Jordan