12/16/2025
It has been since 2022 that this post was last shared here at Honored Spaces. 12/23/73 is the anniversary of my mom's passing and sharing this post every few years, is one way I honor her. If you are newer to this Honored Spaces FB page, please read on! If you know of this post, remember on and see how it speaks to you today.
~ The Juliette Principle ~
(and how it came to be)
(the condensed version!)
I was a very shy 7-year-old when my mother (Juliette) took me along for an errand; this errand however, turned out to be unlike any other errand, and thus the Juliette Principle was born!
Mom had to take her shoes in to the “Shoe Hospital” to be re-heeled (a place you will have a hard time finding today). She said as we were getting out of the car, “I don’t want you to be afraid—Mr. ‘’Smith’’ is kind of grumpy, but you just listen to mommy, OK?" Well, she had my full attention and I nodded solemnly, slipping my hand into hers. I was wondering what actually happened in a Shoe Hospital anyway?!
Walking into this small darkened store my mom asked, “Well, how are you doing today Mr. Smith?” as she plunked her shoes on the counter.
“I was wondering if it would be possible for you to put some new heels on these shoes today. I can come back before you close…” Before my mom could even finish, Mr. Smith, a wizened, small old man suddenly exploded and ranted at her in his best curmudgeonly way, shouting how he didn’t have time and how everyone just expected him to drop what he was doing, etc.! I remember most the tone of his thunderous voice. I had never, ever heard anyone talk this way; let alone I had never heard my mother addressed that way before. I looked up to my mom for reassurance, squeezed her hand a little tighter, swallowed hard but said not one word.
To his rude response, mom replied, “I know it! People just don’t understand, do they? Look at all these shoes! So many orders to fill, and you have no help?! On she went, empathizing and aligning with this nasty, prickly, curmudgeonly old man. I soon noticed that his tone had softened as my mother aligned with him and his bluster and thunder were soon gone! The next thing I knew, he was patting my mom’s hand, winking and saying, “Now you come back in 30 minutes m’girl, and I’ll have those new heels on for you!”
Mom never said another word to me about that exchange, but I knew that I took in more than I had words for, that day.
I witnessed anger and pain evaporating in that dingy little hole-in-the-wall shoe hospital, when someone who set aside her own needs, tended to this old man’s miseries first. For that moment it was not about her or her shoes; it was about soothing this old man, making sure her daughter didn’t wet her pants in fear and yes, it was eventually about getting her shoes re-heeled. But it was more than even these things, because she taught me a lesson about human dignity on that day (both hers and Mr. Smith’s) -- that some things were more important than what we might be worried about at the moment. I learned too, that it WAS possible to be very shy AND get what one needed, while even helping someone else in the process (maybe ESPECIALLY while helping another?)!
So, The Juliette Principle is this:
Always leave even the crankiest person with their dignity intact. Empathize whenever possible...it costs nothing to be kind. We can choose to be affronted, taking another's behavior personally, or we can know who owns the issue and help to smooth the rough edges out just a bit as we pass on through. ~ ❤ ~
Art~ Norman Rockwell 1938, AN Audience of One