11/24/2025
Open Enrollment Season: The $95 Billion Problem Nobody's Tracking
Benefits leaders scrutinize every premium increase and network change. But one expense stays invisible: administrative friction.
Research from Stanford Professor Jeffrey Pfeffer and Gallup found that when employees fight with their health insurer, the cost goes far beyond time on hold. The ripple effects on burnout, absences, and satisfaction add up to something much bigger.
For self-funded employers, administrative simplicity isn't a soft benefit. It's a financial one.
Learn what benefits friction really costs and how to mitigate it: https://www.nomihealth.com/blog/the-95-billion-productivity-tax-hiding-in-your-benefits-package