11/03/2025
Facing anonymous reports? Here's our story and how we handle it.
On September 30, our home received an unexpected visit from the RCS. This inspection was unlike any other, stemming from an anonymous report targeting my personal life. The report began with accusations about how I treat my staff, claiming that I was abusive, constantly angry, and prone to yelling. It also raised concerns about my mental health. I must admit, being in this industry is not as glamorous as some might think. It is stressful, heightening my anxiety, leading to long hours and sleepless nights. This is understandable, given that I am responsible for the health, wellbeing, and lives of my residents.
Mental health deserves the same compassion as physical health. Stigma has no place in a caring society. There is no weakness in seeking help. Talking about it openly helps others feel seen. Let’s strive to have a culture where asking for help is recognized as strength, not shame. It’s simply human. As an advocate for the mental health of my residents and staff, I also make it a priority to care for myself. I am not ashamed to say, “Yes, I take medication for my anxiety, depression, or insomnia.”
Because I take care of myself and allow space for rest when I can, I am able to function, stay productive, and be the best advocate for my residents and a strong leader for my staff. My staff are my frontliners; I would never be able to operate my AFH without them. I treat them with the utmost respect, just as I treat everyone else.
The report was extensive, taking the inspector two hours to complete the investigation. Thankfully, my manager did an excellent job answering questions and presenting all our documents. As they were finishing, the inspector asked, "Do you know if your provider has any enemies?" then added, "This person (who reported) is someone close to her; tell her to look into her circle." Why would an inspector know this? Because it is not the first time that an anonymous report has been written to ruin someone's reputation.
When my husband and I spoke with the inspector, she mentioned that over 90% of anonymous reports are unfounded, mostly coming from jealous rivals, angry neighbors, unhappy family members, or disgruntled former employees.
What can we do about these anonymous reports? Unfortunately, not much. There are no safeguards for us AFH providers. The inspector must do their due diligence to ensure the AFH is safe for our residents.
What can we do instead? Make sure our homes are inspection-ready at all times:
• Conduct regular audits.
• Take advantage of the RCS Quality Improvement Program.
• Hire a consultant.
• Most importantly, hire the right staff, treat them well and educate them about the policies.
Our reputation is our lifeline; our business depends on it, so keep it safe. With that, I want to echo what the inspector said: "Be careful of who you trust and keep your circle small."
Remember, despite the challenges, we are making a positive impact on the lives of our residents every day. Let's continue to uphold the highest standards of care and support each other in this important work. And don’t forget to take a break.
ame
