Touching Hearts at Home of Rochester NY

03/14/2026

Dementia care isn’t just about routines — it’s about remembering the person behind the diagnosis.

Our newest blog shows how individualized care plans honor lifelong skills, memories, and identity to create calmer, more meaningful visits at home. Compassion makes the difference.

👉 Read more: https://touchinghearts.com/rochester/blog/using-familiar-tools-to-preserve-identity-in-dementia-care-in-rochester-ny/

Our tools are developed by experienced social workers supporting older adults living with dementia, to provide individualized care plans!

03/14/2026

Sometimes the smallest gestures make the biggest connections. 💜

Our team recently stopped by to share a few sweet treats and say thank you to some of the amazing professionals we partner with here in the Rochester community. Strong relationships help us work together to support older adults and their families with the care and compassion they deserve.

And yes… the cookies were a hit. 🍪

03/12/2026

Caregiving is an act of love but it can also bring stress, exhaustion, and burnout. No one should carry it alone.

Whether you need respite support, companionship care, post-discharge recovery support, or help coordinating care, our team steps in so families can breathe again.

You don’t have to do this by yourself. 💜

📲 Albany 518-250-6867
📲 Buffalo 716-898-8566
📲 Rochester 585-271-7390
📲 Syracuse 315-503-4896

Source: National Alliance for Caregiving & AARP, Caregiving in the U.S. Report

03/11/2026

The hospital stay may end, but recovery continues at home.
And having the right support in place can make all the difference.

We help bridge the gap between hospital or rehab and home by providing dependable, compassionate care, supporting discharge plans, daily routines, and the confidence needed to heal safely at home.

📞 Reach out to schedule your complimentary home care consultation and learn how we support individuals and families during recovery.

📲 Albany: 518-250-6867
📲 Buffalo: 716-898-8566
📲 Rochester: 585-271-7390
📲 Syracuse: 315-503-4896

03/11/2026

Caring for a loved one with dementia can be exhausting in ways people do not always see. The repeated questions. The sleepless nights. The mood changes. The worry when they wander or when daily tasks suddenly feel impossible. It can feel like you are carrying the weight of it all while trying to keep life moving.

You are not alone. Touching Hearts at Home is here to support you and your loved one with compassionate care at home, so you can breathe, reset, and feel confident they are in good hands.

In this video, Jennifer Harvey from Touching Hearts at Home talks about these challenges and shares insight on how families can find support and take the first steps toward getting help.

It's never too early to reach out to us to talk about your support options and next steps. 💟

03/09/2026

Some people manage care.
Sarah Thomas elevates it. 💜✨

Meet Sarah, our Client Care Manager for Touching Hearts at Home in Rochester.

She is deeply dedicated to the older adults and families we serve — advocating, coordinating, problem-solving, and making sure every care plan truly supports quality of life. Sarah doesn’t just check boxes. She checks in. She listens. She follows through.

And yes — let’s talk about it — she is always rocking a new pair of glasses and her style? Absolutely on point. 👓✨ Professional, polished, and confident… just like the care she delivers.

Sarah brings heart, strength, and a whole lot of grace to our Rochester team — and we’re better because of it.

03/07/2026

We are honored to be named a Best of Home Care Provider of Choice 2026 💜

This recognition reflects what matters most to us, the experience of the families and older adults we serve every single day. It speaks to trust, compassion, reliability, and the heart behind our care.

To our clients, families, and care partners, thank you for allowing us to walk alongside you. This award belongs to all of you.

At Touching Hearts at Home, care isn’t just a service, it’s personal.

03/05/2026

1 in 4 older adults experiences social isolation — and that’s not just a statistic. It’s someone’s mom. Someone’s dad. Someone’s neighbor.

Social isolation has been linked to higher risks of heart disease, depression, cognitive decline, and even premature death. Companionship isn’t a luxury. It’s essential.

At Touching Hearts at Home, our care partners provide meaningful social engagement, conversation, accompaniment to appointments, activities, and everyday connection that brings light back into the home.

Let’s create connection again. 💜

Source: National Academies of Sciences, Engineering, and Medicine (2020) – Social Isolation and Loneliness in Older Adults

03/04/2026

Yes—we go into rehab facilities.
And we stay involved for what comes next. 💪🏽🏡

While someone is in rehab, our caregivers can step in to provide additional one-on-one support, companionship, and continuity of care—working alongside the facility team to help individuals feel supported, encouraged, and prepared for the transition home.

That extra layer of care can make a real difference in confidence, comfort, and recovery. And when it’s time to go home, there’s already a familiar, trusted plan in place.

📞 Contact us to schedule your complimentary home care consultation and learn how we support recovery and the transition home.

03/02/2026

Caring for an aging loved one isn’t something you should figure out alone.

For nearly two decades, Touching Hearts at Home has helped older adults across Syracuse, Rochester, Albany, and Buffalo stay safe, supported, and independent at home.

From companionship and dementia care to medication reminders, hospital discharge support, and everyday support — we’re here for the moments that matter most.

Because home isn’t just a place… it’s peace of mind.

📞 Reach out today to learn how we can help your family.

03/01/2026

The Family Room Portal by Touching Hearts at Home is a secure, easy to use online platform and app that serves as a central communication hub for families and caregivers. It provides real time updates on care so you can stay informed on your loved one’s daily activities, care notes, and schedule, all in one place. It is peace of mind when you cannot be there for every moment.

📞 Contact us to learn more about the Family Room Portal and schedule your complimentary home care consultation.

02/28/2026

Mark McDermott, Owner of Touching Hearts, says it best! The winning team is Touching Hearts at Home. Go Bills! 🏈 Call your local office today to get started.

📲 Albany: 518-250-6867
📲 Buffalo: 716-898-8566
📲 Rochester: 585-271-7390
📲 Syracuse: 315-503-4896