11/15/2025
This is from my United Health Broker Representative so its official:
WakeMed Chooses to Leave UnitedHealthcare’s Network
WakeMed has allowed our contract to expire after refusing to move off its demands for an unreasonable price hike. As a result, WakeMed’s facilities and specialty providers are out of network for people enrolled in the following plans, effective Nov. 15, 2025:
Employer-sponsored and individual commercial plans
Medicare Advantage plans, including Group Retiree and Dual Special Needs Plan (DSNP)
Primary care physicians employed by WakeMed are not impacted by this negotiation and will remain in our network. People enrolled in our Medicaid plans will continue to have network access to WakeMed’s hospitals and providers. People enrolled in a Medicare Supplement plan can also continue accessing care with WakeMed on and after Nov. 15, 2025.
Here are a few things we want our members to know:
UnitedHealthcare members in active or ongoing treatment for a serious or complex condition at a WakeMed hospital or with a WakeMed provider at the time they left our network are eligible to continue care for a period of time at in-network costs.
Continuity of care allows people in ongoing or active treatment for a serious or complex condition at the time a provider leaves our network to continue accessing care with their provider at in-network rates for a period of time. Some examples of people who qualify for continuity of care include, but are not limited to:
Women who are pregnant
Patients with newly diagnosed or relapsed cancer, or those currently in active cancer treatment.
Any member who believes they are eligible for continuity of care or has questions on how to apply should contact us at the number on their health plan ID card.
We know WakeMed choosing to leave our network is difficult. We want our members to know they continue to have access to a broad network of hospitals and physicians across the Raleigh area, including, but not limited to:
UNC Rex Hospital
UNC Medical Center
UNC Health Johnston
UNC Health Johnston in Clayton
Duke Raleigh Hospital
Duke Regional Hospital
Duke University Medical Center
Wilson Medical Center
Cape Fear Valley Central Harnett Hospital
For support finding in-network hospitals, members can call the customer care number on their health plan ID card or visit their plan’s website:
myuhc.com
myuhcmedicare.com
retiree.uhc.com for Group Retiree plans
People should always go to the nearest hospital in the event of an emergency. Services will be covered at the in-network benefit level, regardless of whether the hospital participates in UnitedHealthcare’s network.