Fresh Start Counseling

02/28/2026

02/26/2026

We currently have ONE opening for a new patient: every Wednesday at 2pm. The best way to get the ball rolling is to email us:
woodcockre6@gmail.com

Send a message to learn more

01/29/2026

If you use ModivCare for non-emergency medical transportation (NEMT), either as a rider or as a facility/healthcare provider, we encourage you to FILE A FORMAL COMPLAINT each and every time that ModivCare fails to get you (or your patient) to a medical appointment on time, or fails to get you (or your patient) home in a timely manner after an appointment. ModivCare is a FOR PROFIT out-of-state company, listed on the NASDAQ Stock Exchange. In Maine, they have succeeded in supplanting many local non-profit transportation providers that used to contract with the State of Maine to provide NEMT services. They are now trying to take over MaineCare funded (aka Medicaid funded) NEMT services for the entire state in a new $750 million contract, which would push out the remaining local, non-profit transportation providers that still currently provide NEMT services to MaineCare members.

ModivCare is INFAMOUS amongst consumers and facilities/providers for being unreliable. Yet most people fail to file FORMAL COMPLAINTS when there are problems, leading to the company being able to cite statistics that make it seem like problems occur in less than 1% of their trips.

FILING A FORMAL COMPLAINT is as EASY as telling the ModivCare representative that you'd like to file a FORMAL complaint. Riders should tell the customer service representative/dispatcher on the phone (NOT the driver) using the same phone number they would use to schedule a ride (the phone number varies by region -- see the attached photos for a list). Facilities/providers should call ModivCare's Facility Department at 1-877-659-1305. ModivCare is required by their contract to report complaint data to DHHS, so that DHHS can include that information in their decision making process when contracting for NEMT services in the future.

01/15/2026

Don't watch if curse words are offensive to you.

10/08/2025

Take a breath!

06/05/2025

Life starts NOW!

04/25/2025

03/19/2025

If someone says something that you disagree with, take a BREATH before you say or do anything in response!

02/20/2025

At the top of Fresh Start Counseling's page is a pinned post from December about the fact that Uncle Sam may be on the verge of making telehealth services less accessible to patients. Since December, a "stay of ex*****on" was passed, that kicked the can down the road. However, largely due to President Trump and Elon Musk's opposition, the pandemic era changes that made telehealth more accessible are set to expire on March 31st. Please consider writing a letter to President Trump letting him know that you strongly support preserving the expanded telehealth flexibilities that were originally authorized in response to the COVID-19 pandemic. An EASY way to do that is to visit https://resist.bot/ where a Facebook Messenger bot will help you compose your letter, including addressing and SENDING it for you. If it isn't immediately clear what to say to the Resistbot when it pops up in Messenger: First send the word "resist"; and after the bot replies, send the phrase "WRITE PRESIDENT". The bot will then give you simple instructions for how to proceed.

Text RESIST to 50409 to contact your federal, state, or local elected officials; create movements; and more. Over 30,000,000 letters delivered and counting.