03/27/2026
Congratulations to Mrs. Amber Joyce, RN, Mrs. Jessica Liles, RN, and Mrs. Latasha Angle, LPN, who all recently earned the March 2026 DAISY Award for Extraordinary Nurses, provided by the DAISY Foundation!
On Wednesday, March 18, 2026, Elizabeth Stroup, Associate Director for Patient Care Services/Executive Nurse, and the DAISY committee presented the DAISY award to Amber, Jessica, and Latasha.
Amber, Jessica, and Latasha's full award write-up follows below.
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We would like to formally recognize Amber Joyce, Latasha Angle, and Jessica Liles, nurses in the Silver Clinic, for their extraordinary commitment to Veteran-centered care and for exemplifying our ICARE values in action.
Recently, on a Friday, a Veteran arrived at the clinic at 11:45 AM after experiencing issues with VA transportation, only to be told that the provider could not see him because his appointment was at 11:00 AM.
Rather than allowing this to become a negative experience, Amber, Latasha, and Jessica immediately stepped in. They collaborated to adjust the schedule and secured a 3:30 PM appointment with the provider while also coordinating an updated transportation pickup for 4:15 PM.
Amber, who was already leaving for the day, noticed the Veteran and his spouse were still waiting in the parking garage at 4:30 PM. Without hesitation, she returned inside, obtained the transportation company's contact information, and personally called to advocate for the Veteran upon learning that the original driver could not make it and another one was 40 minutes away.
Amber, Latasha, and Jessica remained actively engaged, maintaining communication with transportation and staying physically present with the Veteran and his wife during the extended wait.
The team escorted the Veteran to the emergency department to obtain a stretcher so they could assist with changing his brief, ensuring his dignity and comfort were maintained as he is wheelchair-bound.
They then returned outside and continued waiting with the couple. After further delays and multiple follow-up calls, transportation finally arrived at 5:45 PM, an hour and a half later than expected.
The Veteran and his spouse were safely transported back to the nursing home. Had it not been for their vigilance, advocacy, and compassion, this Veteran and his wife would have remained in the parking garage with no communication and no clear timeline for pickup. The Veteran's spouse expressed sincere appreciation for the staff's dedication and numerous apologies offered throughout the process.
Amber, Latasha, and Jessica demonstrated integrity, commitment, advocacy, respect, and excellence in a way that truly reflects the heart of our mission. They did not simply solve a scheduling issue; they safeguarded a Veteran's dignity, comfort, and safe return home.
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Thank you for taking such amazing care of our nation's Veterans, Amber, Jessica, and Latasha!
The DAISY Nursing Recognition Program's goal is to recognize and encourage compassionate and dedicated care among VA Nurses.