Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

02/06/2026

“Police protocol is one of the most versatile protocols of all three. It gives you a lot of flexibility.”
— Nadine Zilk, Support Services Supervisor, St. Cloud Communications

Flexibility matters—especially in police dispatch.

Our Police Priority Dispatch System (PPDS) is designed to adapt to local needs, with over 300 Jurisdictionally Approved Questions and Instructions that agencies can easily toggle on or off. This means there are hundreds of ways to configure this protocol—without compromising the rigorous standards set by the International Academies of Emergency Dispatch.

When a caller reports “alcohol poisoning,” how should it be handled in the EMD environment?In this Ask Doc Journal artic...
02/05/2026

When a caller reports “alcohol poisoning,” how should it be handled in the EMD environment?

In this Ask Doc Journal article, Brett Patterson, Greg Scott, and Jeff Clawson, M.D. explore why alcohol intoxication is best approached as a symptom-based call—not a diagnosis. The article examines protocol selection, the risks of mislabeling patients as “just drunk,” and the importance of uncovering hidden medical conditions that can be easily missed.

This is a thoughtful read for anyone navigating Protocol 23, altered mental status, and airway risk—especially in non‑visual, non–hands-on settings.

📖 Read it here: https://bit.ly/3O73iDi

We had a great discussion in Washington, DC this week with U.S. DOT partners on the Advanced Automatic Collision Notific...
02/05/2026

We had a great discussion in Washington, DC this week with U.S. DOT partners on the Advanced Automatic Collision Notification (AACN) initiative. These conversations are critical as we work to advance vehicle safety, emergency response, and data‑driven solutions that can potentially save lives.

Thanks to Jason Barbour (pictured) for representing our team in this important conversation!

Cold calls can be challenging—but with the right approach, they don’t have to slow your response or compromise safety.In...
02/05/2026

Cold calls can be challenging—but with the right approach, they don’t have to slow your response or compromise safety.

In this Tell Me Exactly podcast episode, guest host Bobby Benton sits down with Jason Barbour and Mark Von Behren to break down best practices for defining and dispatching cold calls.

They share real-world examples from agencies across the U.S. and practical insights dispatchers can apply immediately.

👉 Listen now and sharpen your call-handling strategy: https://bit.ly/3ZiDwhN

Exciting News from North Dakota!Rolette County Sheriff’s Office officially went live with Medical Priority Dispatch Syst...
02/03/2026

Exciting News from North Dakota!

Rolette County Sheriff’s Office officially went live with Medical Priority Dispatch System (MPDS) this morning!

With MPDS now in place, Emergency Dispatchers are equipped to guide callers through structured, potentially lifesaving medical instructions before responders arrive on scene. From helping deliver babies to identifying strokes while responders are en route, Emergency Dispatchers can now provide clear, clinically backed guidance when callers need it.

Fun facts about Rolette County, North Dakota:

• The county sits along the U.S.–Canada border in northern North Dakota.
• It is home to the Turtle Mountain Indian Reservation and the Turtle Mountain Band of Chippewa.
• Rolette County includes the world-renowned International Peace Garden, a symbol of unity and cooperation between the United States and Canada.

Congratulations to Rolette County Sheriff’s Office on this major step forward in emergency response! We’re excited to return later to support their go-lives with fire and police protocols as well.

We’re honored to be named a Top Workplace by The Salt Lake Tribune—for the sixth year in a row.This recognition means th...
02/02/2026

We’re honored to be named a Top Workplace by The Salt Lake Tribune—for the sixth year in a row.

This recognition means the most because it’s driven by employee feedback. We work hard to create a place where people feel supported, valued, and proud of the work they do. Thank you to our incredible team for making Priority Dispatch a workplace worth celebrating.

Want to work at a Top Workplace? Check out our open jobs here: https://bit.ly/4bDvXK9

If accreditation or re-accreditation is on your roadmap for 2026, check out ACE Assist.ACE Assist provides expert, guide...
01/30/2026

If accreditation or re-accreditation is on your roadmap for 2026, check out ACE Assist.

ACE Assist provides expert, guided support to keep your accreditation moving forward—without stalling your daily operations.

✔ Structured process
✔ Seasoned ACE guidance
✔ A clear path from preparation to submission

Learn more about this tool here: https://bit.ly/4bAmTp4

01/29/2026

"QPR has been a great experience for our agency."

From strengthening feedback delivery to freeing up time for education and improvement, agencies nationwide are sharing how QPR helps them grow with confidence.

Here’s what they’re saying:

✔️ Strength‑based feedback that starts on day one
✔️ Clear communication across all agencies
✔️ Data‑driven insights that make implementing change easier
✔️ More time for training, education, and what matters most
✔️ A partner they can’t imagine doing it without

When teams get timely, meaningful feedback, everyone benefits — from Emergency Dispatchers to the communities they serve.

🎥 Watch the full reel and hear why more agencies are choosing QPR.

🚓 What Is the Police Priority Dispatch System (PPDS)?PPDS helps Emergency Dispatchers get the right information to the r...
01/28/2026

🚓 What Is the Police Priority Dispatch System (PPDS)?

PPDS helps Emergency Dispatchers get the right information to the right responders at the right time.

Built on research and real-world data, PPDS delivers a structured, protocol-based approach to police calltaking while still supporting local flexibility through more than 290 Jurisdictionally Approved Questions and Instructions. It guides Emergency Dispatchers through clear, consistent questions, supports appropriate response prioritization, and helps improve safety for callers, responders, and communities.

See how it can make a difference for your agency: https://bit.ly/3DMG3JF

Meet the team: Mike Thompson.Mike is a Medical and Fire Subject Matter Expert for the IAED, where he puts his years of p...
01/27/2026

Meet the team: Mike Thompson.

Mike is a Medical and Fire Subject Matter Expert for the IAED, where he puts his years of public safety experience to work supporting the mission of IAED and Priority Dispatch. What he loves most? Doing the right thing—the right way—every single day, all in service of helping people when they need it most.

Detail-oriented and deeply motivated by dependability, Mike values loyalty, honesty, and following through. He’s also constantly thinking about the future of emergency communications and how evolving technology is changing the way people reach out for help.

Outside of work, Mike’s all about working with his hands—building and modifying custom vehicles and motorcycles—and he’s been a dedicated gym goer for decades. 💪

We’re glad to have Mike on the team and grateful for the expertise and integrity he brings to everything he does.

Great leadership isn’t just about how you step into a role—it’s also about how you step away.In Planning to Succeed, Bec...
01/27/2026

Great leadership isn’t just about how you step into a role—it’s also about how you step away.

In Planning to Succeed, Becca Barrus explores why succession planning is one of the most impactful responsibilities of any leader. From documenting the “small but critical” daily tasks to intentionally developing future leaders, this article highlights how transparency, mentorship, and long-term thinking strengthen agencies and the profession as a whole.

📖 Read the full article in The Journal: https://bit.ly/3M9kUOh

ACE Accreditation requires time, organization, and attention to detail—often from already-busy leaders, QA teams, and tr...
01/23/2026

ACE Accreditation requires time, organization, and attention to detail—often from already-busy leaders, QA teams, and trainers.

ACE Assist helps streamline the process with structured, hands-on support, including:

• Clear explanations of every ACE requirement
• Organized collection of policies, QA materials, training records, and evidence
• Templates, examples, and expert guidance
• Assembly and formatting of submission materials
• Support responding to IAED follow-up questions

The result?

✔ Fewer submission errors
✔ More confidence in compliance
✔ Time back for your team

This is accreditation support built for real-world public safety operations.

Address

110 S Regent Street, Ste 500
Salt Lake City, UT
84111

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(801) 363-9127

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