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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Priority Dispatch Corp., 110 S Regent Street, Ste 500, Salt Lake City, UT (2026)

12/29/2025

“Having that feedback from QPR is really beneficial in seeing where your strengths are, where your weaknesses are, and where you need to improve within the protocol.”
— Haley Pittman, Operations Administrator, 911 Authority, Larimer Emergency Telephone Authority, Johnstown, Colorado

Haley’s team has partnered with QPR for years. With access to experienced analysts who review calls, surface trends, and support targeted training, their agencies get clear, actionable feedback. That insight helps teams reinforce protocol adherence, curb freelance questioning, and focus improvement where it matters most—while recognizing strengths along the way.

12/24/2025

Happy Holidays from Priority Dispatch ✨

This season, we’re grateful for the emergency professionals who show up for their communities every day.

Thank you for your dedication, resilience, and commitment to protecting life and property. Your work makes a difference far beyond what words can capture.

From all of us at Priority Dispatch, we wish you and your loved ones a safe, peaceful holiday season and a bright New Year ahead. 🎄🎁

12/22/2025

📍 Rockdale County 911 in Rockdale County, GA is now live with EPD & EFD—making them a tri-user agency!

With EPD and EFD—alongside EMD, which they’ve been using since 2014—Rockdale County 911 Emergency Dispatchers have proven, structured protocols to help them gather consistent, critical information from every call and send the right response. These systems also support Emergency Dispatchers in providing potentially lifesaving instructions while help is on the way.

The team went live Dec. 16 at 8:30 AM EST. Their first EFD call followed shortly after at 8:47 AM EST for an Electrical Hazards incident (Protocol 55). Just minutes later, the same call taker handled the first EPD call—an Alarm call (Protocol 104)—with professionalism and confidence.

Rockdale County, your community is in good hands.

12/22/2025

Holiday Hours Update 🎄

Our offices will be closed for the holidays from December 24, 2025, through January 2, 2026, as we give our team the gift of time with family, friends, and loved ones. During this time, our Course Coordination and Software Support teams will be operating with limited hours.

We’ll resume normal operations on Monday, January 5, 2026, refreshed and ready to continue delivering the service you rely on.

🚨 Need assistance during the closure?

Course Coordination
📧 Email: course.coordinator@prioritydispatch.net
💬 Chat: Click the chat option in the Learning Portal

Software Support
📧 Email: software.support@prioritydispatch.net
📞 Phone: (866) 777-3911
🌍 International: +1 (801) 363-9127

For routine matters, please reach out to your Regional Account Manager, and we’ll follow up after we return.

From all of us, we wish you a safe and happy holiday season ✨

12/19/2025

“Instead of doing the review work, it allowed me more time to do the education. I couldn’t imagine trying to do it any other way.”
— Frita Fears, QPR Analyst, ETC Instructor

When agencies outsource case review to QPR, their internal QA leaders get time back to coach, mentor, and implement change—using structured reports and actionable data to drive education and policy updates.

See how QPR supports your team: https://bit.ly/4aSJ75q

12/18/2025

Did you know up to 80% of police calls are non-urgent? The Police Priority Dispatch System (PPDS) helps agencies prioritize what matters most—critical emergencies—while streamlining non-urgent calls.

It does this by using alternate pathways for low-acuity calls. This makes use of existing community resources and frees officers to focus on the calls that truly require a police response.

PPDS provides:

✅ Consistent Protocols for every call
✅ Safer response for high-priority incidents
✅ Pre-Arrival Instructions to keep callers and officers safe
✅ Better resource allocation for your community

Learn more about how structured dispatching is transforming emergency centers worldwide: https://bit.ly/3DMG3JF

12/18/2025

📍 Rockdale County 911 in Rockdale County, GA is now live with EPD & EFD—making them a tri-user agency!

With EPD and EFD—alongside EMD, which they’ve been using since 2014—Rockdale County 911 Emergency Dispatchers have proven, structured protocols to help them gather consistent, critical information from every call and send the right response. These systems also support Emergency Dispatchers in providing potentially lifesaving instructions while help is on the way.

The team went live Dec. 16 at 8:30 AM EST. Their first EFD call followed shortly after at 8:47 AM EST for an Electrical Hazards incident (Protocol 55). Just minutes later, the same call taker handled the first EPD call—an Alarm call (Protocol 104)—with professionalism and confidence.

Rockdale County, your community is in good hands.

12/18/2025

Change is constant in emergency communications—and managing it well takes intention, experience, and trust.

In this episode of the Tell Me Exactly podcast, Brian Dale joins Meridith to talk about a topic he’s especially passionate about: change management. Drawing on more than 30 years in public safety, Brian shares practical insights on navigating transitions, leading teams through uncertainty, and building buy-in when your center is facing change.

If your agency is preparing for a shift—or already in the middle of one—this conversation offers grounded, real-world guidance you can apply right away.

🎧 Listen to the episode and hear what decades of experience have taught about leading change: https://bit.ly/4iZpWZA

12/16/2025

📍 Cambridge CACC in Cambridge, Ontario is live with Emergency Medical Dispatch (EMD)!

With MPDS now in place, Cambridge CACC’s Emergency Medical Dispatchers have proven, evidence-based protocols to gather consistent, critical information from every medical call and send the right response. They can also provide potentially lifesaving Pre-Arrival Instructions—such as guiding a childbirth, delivering CPR, and helping identify strokes—while responders are en route.

The team went live on 12/4/2025, with their first call for breathing problems—hitting the ground running right from the start.

Cambridge, your community is in good hands.

12/16/2025

📍 The Moore Police Department in Moore, OK is live with EPD!

With the Police Priority Dispatch System in place, Moore Emergency Police Dispatchers now have proven, structured protocols to help them gather consistent, critical information from every call and send the right response—every time.

Beyond dispatching, these protocols support Emergency Police Dispatchers in guiding callers through potentially lifesaving Pre-Arrival Instructions for emergencies like kidnappings, domestic disturbances, and robberies.

At approximately 0815 hours this morning, Moore PD took their first EPD calls—a barking dog complaint, followed shortly thereafter by a fraud report—marking an important milestone in their transition to protocol-based police dispatching.

Moore, your community is in good hands.

12/15/2025

🚨 Now Live in Wasilla, Alaska!

MatCom has officially gone live with Emergency Police Dispatch (EPD) protocols!

With this EPD go-live, MatCom becomes a triple-agency center, now using EPD, EMD, and EFD to support their community. Emergency Police Dispatchers are equipped with structured, evidence-based protocols to gather critical information, prioritize calls, and support responder safety—bringing consistency and clarity to police response from the very first call.

❄️ Fun facts about Wasilla, AK:

• Wasilla sits in the heart of the Matanuska-Susitna Valley, surrounded by stunning mountains and lakes.
• It’s known as a gateway to outdoor adventure, including hiking, fishing, and snow sports.
• The city has deep roots in Alaska’s rail history and remains a key hub for the region today.

👏 Congratulations to MatCom on achieving triple-agency status and continuing to raise the standard for emergency response in Alaska!

12/13/2025

🎉 Another incredible year together!

This year’s Holiday Party was a celebration of the people who shape The International Academies of Emergency Dispatch, Priority Dispatch, and Priority Solutions. We reflected on 2025 with our Founder & Presidents, recognized our Manager and Employees of the Quarter, and honored our Employees of the Year.

And of course… we topped the evening off with fun raffle prizes and plenty of delicious food!

We’re especially proud to share that Priority Dispatch was named a Top Workplace for the sixth consecutive year—a recognition that belongs to every member of this team.

This year, we were also grateful for the chance to give back. Through employee donations and a company match, we supported three incredible organizations: the Tunnel to Towers Foundation, the Humane Society of Utah, and the American Cancer Society of Utah.

Happy Holidays, everyone! 🎄

Priority Dispatch Corp.

12/29/2025

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Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm