Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

This month, we’re highlighting a truly special story out of North Memorial Health Communications Center (North Comm).Mee...
11/24/2025

This month, we’re highlighting a truly special story out of North Memorial Health Communications Center (North Comm).

Meet Teneshia Mays and her daughter, Shytaela Nunn—two Emergency Medical Dispatchers who prove that the “family” feeling in dispatch can be literal. What started as a dream job for Mays became a shared calling, with both mother and daughter now serving side by side in one of the country’s largest hospital-based air and ground services.

From navigating long shifts to supporting callers through life’s toughest moments, their bond strengthens their work—and their work strengthens their bond.

It’s a powerful reminder of the compassion, legacy, and heart that drive this profession. 💛

Read the full story: https://bit.ly/49W6zhV

11/24/2025

We want to hear from you for the podcast!

As an emergency dispatcher, what would you like to know about the role of clinical leadership in the comm. center? Dr. Mike Brady will be answering your burning questions on an upcoming episode, dispelling myths, talking about how to lead, and outlining effective communication models.

Drop a question in the comments or message us directly.

🚑 Milwaukee Department of Emergency Communications is now live with the Medical Priority Dispatch System (MPDS)!With MPD...
11/22/2025

🚑 Milwaukee Department of Emergency Communications is now live with the Medical Priority Dispatch System (MPDS)!

With MPDS, Emergency Medical Dispatchers can now guide callers through potentially lifesaving Pre-Arrival Instructions—helping with CPR, stroke identification, childbirth support, bleeding control, and more.

Milwaukee also launched QPR (Quality Performance Review), reinforcing their commitment to continuous improvement, high clinical standards, and delivering exceptional care to their community.

🎉 Fun facts about Milwaukee:

• Milwaukee is home to a historic brewing tradition.
• It’s the birthplace of Harley-Davidson and home to the one-of-a-kind Harley-Davidson Museum.
• Milwaukee hosts Summerfest—the world’s largest music festival—drawing visitors from across the globe.

👏 Congratulations to the entire Milwaukee Department of Emergency Communications team for raising the bar in public safety and emergency response!

🚒 Douglas County Emergency Communication Center (6539) in Lawrence, KS is now live with the Emergency Fire Dispatch (EFD...
11/20/2025

🚒 Douglas County Emergency Communication Center (6539) in Lawrence, KS is now live with the Emergency Fire Dispatch (EFD) System!

With EFD in place, Douglas County Fire Dispatchers now have proven, structured protocols to gather consistent, critical information from calls and send the right response—every time.

These protocols also empower Emergency Fire Dispatchers to take on a rescuer role, providing callers with potentially lifesaving Pre-Arrival Instructions while units are on the way. That includes guidance for fire evacuations, airway management, burn care, and even “Fight for Your Life” instructions in the most severe situations.

Douglas County took their first EFD call—a fire alarm—shortly after going live. Since then, they’ve already handled a dumpster fire and a blown transformer. It was a busy day in the center!

Lawrence, your community is in capable hands. 🔥

🚑 Southwest Regional Communications in DeSoto, Texas is now live with the Medical Priority Dispatch System (MPDS)!They o...
11/20/2025

🚑 Southwest Regional Communications in DeSoto, Texas is now live with the Medical Priority Dispatch System (MPDS)!

They officially launched yesterday at 7:00am, and by 7:15am the team had already taken their first MPDS call—a Sick Person (Protocol 26). The crew handled the transition with confidence and professionalism from the very first call.

This go-live marks the start of a new chapter for the center, bringing structured, evidence-based medical protocols to every call. MPDS equips Emergency Medical Dispatchers to deliver consistent, high-quality care—including helping callers perform CPR, identify strokes, provide childbirth instructions, and guide callers through potentially life-saving interventions before responders arrive.

The center also launched QPR (Quality Performance Review) alongside MPDS, further strengthening their commitment to continuous improvement and high clinical standards.

👏 Congratulations to the entire Southwest Regional Communications team for your commitment to elevating emergency care in your community.

11/19/2025

💬 “Having autonomy over the protocol and having the way to actually change it and make it work best for our agency is huge.”

Meghan Monaco, Quality Assurance Manager at Hendricks County Communications Center, shares how Protocol 41: Caller in Crisis (1st Party Only) is changing the way her team supports callers in emotional or behavioral crisis.

After a supervisor noticed a caller becoming agitated by certain questions, Meghan’s team quickly collaborated with their medical director—who empowered them to turn off specific key questions in the protocol so it better fit their needs.

Watch the full testimonial. 📹

11/19/2025

If you’re training new Emergency Telecommunicators—or planning to—this episode of Tell Me Exactly is worth a listen.

Host Meridith sits down with three leaders from the International Academies of Emergency Dispatch (IAED):

• Pam Stewart, Senior Director of Operations
• Eric Fayad, Associate Director of Instructor Services
• Bonni Stockman, ETC Course Coordinator

Together, they break down what makes the Emergency Telecommunicator Course (ETC) the industry standard for onboarding, building confidence, and preparing new hires for real-world emergency calls.

Whether your center is looking to strengthen training, improve consistency, or support new hires from day one, this episode delivers practical insight from the people who shape ETC.

🎙️ Listen now: https://bit.ly/3LKo5vo

🚔 What if your police response could be smarter, safer, and more consistent—every single time?The Police Priority Dispat...
11/18/2025

🚔 What if your police response could be smarter, safer, and more consistent—every single time?

The Police Priority Dispatch System (PPDS) gives agencies a structured, internationally recognized way to triage police calls. Built inside ProQA, PPDS guides Emergency Dispatchers through the right questions, identifies risk early, and assigns the most appropriate response—from immediate officer dispatch to alternate response teams.

With 37 police-specific protocols, PPDS helps agencies:

✔️ Improve officer safety
✔️ Standardize calltaking and reduce liability
✔️ Prioritize limited resources
✔️ Support alternate and tiered response models
✔️ Deliver more consistent, defensible service to the public

As police demand grows and staffing remains tight worldwide, PPDS gives communication centers a smarter way forward—one that protects responders, supports Emergency Dispatchers, and strengthens community outcomes.

Schedule a demo of PPDS here: https://bit.ly/3DMG3JF

🚨 Another agency has raised the bar for public safety!Please join us in congratulating Davie 911 Communications on going...
11/14/2025

🚨 Another agency has raised the bar for public safety!

Please join us in congratulating Davie 911 Communications on going live with Quality Performance Review (QPR)!

QPR brings IAED-certified reviewers to the table—offering professional case review, mentoring, and timely feedback that strengthens training, supports your internal QA team, and ensures every call is held to the highest standard.

Whether QPR is handling all QA reviews or supporting your in-house efforts, it’s a powerful way to reduce internal conflict, improve performance, and move toward ACE-level care.

Welcome to the QPR community, Davie 911 Communications! 👏 Your commitment to quality makes a difference.

The Medical Transfer Protocol Suite (MTPS) is designed to standardize and simplify interfacility transfers—helping Emerg...
11/13/2025

The Medical Transfer Protocol Suite (MTPS) is designed to standardize and simplify interfacility transfers—helping Emergency Dispatchers choose the right response for every patient, every time.

Whether the transfer is routine, specialized, or mental health–related, MTPS ensures the right questions are asked, the right resources are sent, and the process is tracked from start to finish.

MTPS brings:

✅ Greater consistency and safety in patient transfers
✅ Faster call processing through structured decision support
✅ Improved resource allocation and documentation
✅ Support for ICD coding and billing accuracy

Because every transfer deserves the same level of precision and care as every emergency call.

🚑 Lake Consolidated Emergency Communications in Libertyville, IL is now live with the Medical Priority Dispatch System (...
11/13/2025

🚑 Lake Consolidated Emergency Communications in Libertyville, IL is now live with the Medical Priority Dispatch System (MPDS)!

On October 28, the first of seven dispatch centers went live—marking the start of a two-week rollout that brings all centers online by November 6.

This milestone represents more than just a system activation—it marks the unification of seven former dispatch centers into one consolidated agency, all operating from a new facility and under new licenses.

Each center had previously used both EMD and EFD, but the move to Lake Consolidated brings their expertise together under one roof, enhancing collaboration, efficiency, and consistency in emergency response.

MPDS ensures every Emergency Dispatcher follows the same evidence-based protocols to gather critical details, guide callers through potentially life-saving instructions, and deliver the right help—every time.

👏 Congratulations to the entire Lake Consolidated team for your commitment to excellence and for taking this major step toward safer, more unified emergency response for your communities.

11/12/2025

🗣️ “I think everyone needs it. I really do—especially the new people coming in. They’re younger, they probably haven't dealt with anything like this before. I just find that it's going to be a very big help for them.”
— MaryAnn King, Dispatcher Training Coordinator, North Adams Police Department

Protocol 41: Caller in Crisis (1st Party Only) was created to help Emergency Dispatchers navigate one of the most difficult calls they can take—when a caller is in a mental health crisis.

This specialized protocol guides Emergency Dispatchers through each step of the call, from assessing immediate danger to using structured, compassionate language designed to build rapport and keep the caller engaged. It helps ensure the right response is sent while prioritizing scene safety and providing emotional support to the caller.

But just as importantly, Protocol 41 protects the Emergency Dispatcher’s own well-being. By giving them a clear framework to follow, it reduces emotional burden, second-guessing, and the risk of personal distress after a high-stakes call.

As MaryAnn shared, “I don't want to see them [Emergency Dispatchers] get depressed themselves. If something does happen to the caller, I don't want to see them take it out on themselves. I just find that Protocol 41 is going to benefit them.”

Address

110 S Regent Street, Ste 500
Salt Lake City, UT
84111

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(801) 363-9127

Website

Alerts

Be the first to know and let us send you an email when Priority Dispatch Corp. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Practice

Send a message to Priority Dispatch Corp.:

Shortcuts

Share

Share on Facebook Share on Twitter Share on LinkedIn
Share on Pinterest Share on Reddit Share via Email
Share on WhatsApp Share on Instagram Share on Telegram